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48 hours to return furniture if not happy.....BIG LIE!!!!! 48 hours from purchase NOT DELIVERY!!!!

So they deliver it AFTER that time is up. When our reclining loveseat was delivered..we happily sat down expecting to enjoy the same comfort we did in the showroom. The piece in no way sits the same. One cannot sit in an upright position nor can our feet touch the ground.

We DANGLE! We called immediately which is futile. We drove straight back and explained our problem. We were told someone would come out to adjust it for us.

Finally, the man came out and we showed him how awkwardly it sat. He said nothing could be adjusted, submitted his report and we hoped we could, at least, be traded for the used showroom sample. Nope! Nothing!

NADDA. In fact, the woman in charge stated that our 48 hours for return was up BEFORE ROOMS-TO-GO EVEN DELIVERED IT! They took several days before they could get it to us.

RIP OFF!!!!! Please read all these reviews BEFORE THINKING OF STEPPING FOOT IN THIS BAIT AND SWITCH store.

Reason of review: Return, Exchange or Cancellation Policy.

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