Product: Rooms To Go Repair Clear all filters (45 of 45 reviews match)
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We purchase bedding and headboard,chest,footboard,rails and for the money spent in your store oh yeah 2 mattresses and they had to come out three times or more because headboard scratches,mattress return Twice now they want to come out and repair mattress and...
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Anonymous
Anonymous

Looks like some young guy wasn't so happy.,maybe he should have rooked around a tittle more. Sorry some young guy. All my furniture from Rtg has been fantastic and I've bought...

TellUsRTG
TellUsRTG

This sis certainly not what we expect to hear. I would love to look over your order and help out anyway I can. Would you be able to send your order information to me at Tellus...

1.5
Product
Rooms To Go Repair
#811746
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I purchased living room furniture, reclining sofa and loveseat along with the recliner to match, also tables, lamps and a rug. My husband and I are empty nesters so we are the only ones in our home. About 2 weeks after our furniture was delivered I received a call...
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TellUsRTG
TellUsRTG

This sounds terrible. The three year extended warranty is an extension of our one year manufacturer warranty. It covers the furniture for three years from the date of purchase...

2.0
Product
Rooms To Go Repair
I liked
  • Being able to see furniture in person
I didn't like
  • Defective loveseat
  • Tells untrue facts
  • Super poor quality
#797492
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Rooms to go my son went to their outlet store and spotted living furniture, it was slightly damaged they said that they would repair the furniture to new condition. The price was $1,700.00 but my son buying his first house wanted it rand new so it cost him $4.000.00....
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1.0
Product
Rooms To Go Repair
I didn't like
  • Customer service
#763833
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Rooms To Go Repair Review

#797096
1.0
Details
We spent thousands of dollars for our bedroom and living room sets. After 4 month the sofa broke. They tried to repair instead of replacing or return. It took me almost 2 month waiting for repairman. Terrible service for cheap quality furniture.
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Customer service
Exchange, Refund and Cancellation Policy
Reliability
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Rooms To Go Repair Review

#795416
Have had the most horrible customer service experience ever. First off the bedroom set was backordered a month finally delivered in December. The people they hire to deliver were rude and made a mess and left the bed room set not adjusted properly, no support which cause broken slats. They sent out repair people but someone scratched my wood floor and no one wants to do anything about it.
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Rooms To Go Repair Review

#527342
Bought a 100% leather sofa set NEVER buy it from rooms to go Within 3 yrs it has peeled off. Repair guy says it only 17% leather. Still waiting on manager to call. Or email me at washngolaundrymat@gmail.com
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Rooms To Go Repair Review

#487286
I hate Rooms to go. Dealing with them with credit issues is impossible. TD bank has the worst customer service. I'm on my fifth try to change my payment options. Worthless. They lost a good customer.
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how can I put this in a nicer wording, we have bought a sofa bed set and let me tell you it wasn't cheap... We figure will need one when when extra family and friends stay over. This product was only been use at least ten times seen 2011. They f**** metal leg...
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2.0
Product
Rooms To Go Repair
I didn't like
  • Unsatisfactory materials
#675682
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I purchased a leather sectional from Rooms To Go. I had planned to get a fabric covering, but my sales woman convinced me to get the leather saying it would last for much longer. Many, many years. It wouldn't stain like fabric can. I mentioned I had a leather rocking...
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Product
Rooms To Go Repair
I liked
  • Good when purchased
  • Attentive sales person
I didn't like
  • Poor quality product
  • Defective product
  • Leather fell apart
#614576
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My TV console which was purchased 1 year ago. The problem is white staines started coming up The repairman came and cleaned them with a solution wich turned out so bad There are scratches and spots where he cleaned wich did not come off. It looks really bad. A second...
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TellUsRTG
TellUsRTG

Sorry to hear about this situation. Would you be able to send me your order info along with some images of the furniture to Tellus@Roomstogo.com?

Product
Rooms To Go Repair
#599536
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I haven't even had this bed a month yet and it bends on me. Went to the store, I asked the sales associate if the bed would hold me and my g/f because we were both heavier than normal and he said yes. The bed itself wasn't in store and that was a red flag that I...
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Anonymous
Tremps

I was thinking of buying this for our TV room ,You just saved me $300.00 Thank you !!

Anonymous
Anonymous

Thank you very much for this well-written review; I was considering this bed. I'm also a big gal and I was concerned with the additional add on bunk board not supporting me. I...

Product
Rooms To Go Repair
#591497
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There products are good, but their customer service is HORRIBLE!!! Buyer beware! We bought a power recliner that broke and we called for service. The service technician came to our house and told us he needed a part and he would come back to repair it. That was...
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Anonymous
none

No, their products ARE NOT good. The sales reps tell you it is good, durable furniture, but it falls apart within a few years (if you get it to last that long) and the say al...

1.8
Product
Rooms To Go Repair
I liked
  • Good price
I didn't like
  • Unprofessional customer service
  • Poor quality product
  • Extremely poor service
#564076
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My wife and I made big ticket purchases, there twice. You would think we knew better. When the furniture, sofas, chairs, ottomans, lamps tables fell apart, stained, when springs popped out, leather torn, their co,plaint department said we had no recourse, buyer beware....
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2.0
Product
Rooms To Go Repair
I didn't like
  • Unprofessional customer service
#557776
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MY LIVING ROOM SET WAS DELIVERED DAMAGED, STAINED AND BROKEN...THE DELIVERY COMPANY HAD MY 12 YEAR OLD SIGN FOR THE ORDER!!! I CALLED THE STORE 3 MINUTES AFTER THE DELIVERY WAS MADE TO INFORM THE STORE OF THE DAMAGED FURNITURE AND REQUESTED THE DRIVERS RETURN TO PICK...
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Product
Rooms To Go Repair
#523171
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