Product: Rooms To Go Repair Clear all filters (45 of 45 reviews match)
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1.5
Details
We purchase bedding and headboard,chest,footboard,rails and for the money spent in your store oh yeah 2 mattresses and they had to come out three times or more because headboard scratches,mattress return Twice now they want to come out and repair mattress and...
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2 comments
Anonymous
#1134534

Looks like some young guy wasn't so happy.,maybe he should have rooked around a tittle more. Sorry some young guy. All my furniture from Rtg has been fantastic and I've bought several times over the last 15 years.

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Review
#811746 Review #811746 is a subjective opinion of poster.
Service
Rooms To Go Repair
Reason of review
Bad quality
2.0
Details
I purchased living room furniture, reclining sofa and loveseat along with the recliner to match, also tables, lamps and a rug. My husband and I are empty nesters so we are the only ones in our home. About 2 weeks after our furniture was delivered I received a call...
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1 comment
TellUsRTG
#1118263

This sounds terrible. The three year extended warranty is an extension of our one year manufacturer warranty.

It covers the furniture for three years from the date of purchase.

We would be happy to look into this. Are you able to send us your order info along with the above details to Tellus@Roomstogo.com?

Review
#797492 Review #797492 is a subjective opinion of poster.
Service
Rooms To Go Repair
Pros
  • Being able to see furniture in person
Cons
  • Poor customer service
  • Defective loveseat
  • Super poor quality
Reason of review
Bad quality
Loss
$750
Preferred solution
Deliver product or service ordered
Tags
  • Horrible Quality
  • Broken Loveseat
  • Extended Warranty Lie

Rooms To Go Repair Review

1.0
Details
We spent thousands of dollars for our bedroom and living room sets. After 4 month the sofa broke. They tried to repair instead of replacing or return. It took me almost 2 month waiting for repairman. Terrible service for cheap quality furniture.
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Review
#797096 Review #797096 is a subjective opinion of poster.
Service
Rooms To Go Repair
Reason of review
Damaged or defective

Rooms To Go Repair Review

Have had the most horrible customer service experience ever. First off the bedroom set was backordered a month finally delivered in December. The people they hire to deliver were rude and made a mess and left the bed room set not adjusted properly, no support which cause broken slats. They sent out repair people but someone scratched my wood floor and no one wants to do anything about it.
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Review
#795416 Review #795416 is a subjective opinion of poster.
Service
Rooms To Go Repair
Reason of review
Poor customer service
1.0
Details
Rooms to go my son went to their outlet store and spotted living furniture, it was slightly damaged they said that they would repair the furniture to new condition. The price was $1,700.00 but my son buying his first house wanted it rand new so it cost him $4.000.00....
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Review
#763833 Review #763833 is a subjective opinion of poster.
Service
Rooms To Go Repair
Cons
  • Customer service
Reason of review
Bad quality
Loss
$4000
Preferred solution
Price reduction

Rooms To Go in Knoxville, Tennessee - I called room to go regarding our sleeper sofa which we spent too much money.

2.0
Details
how can I put this in a nicer wording, we have bought a sofa bed set and let me tell you it wasn't cheap... We figure will need one when when extra family and friends stay over. This product was only been use at least ten times seen 2011. They *** metal leg snapped!!!! I been told by the customer service that it's one year warranty has expired. The best part was when a manager tells to to find your local repair company to fix it!!! They used such a cheap material. You don't have to be a genius to figure out that you will need a heavy duty metal materials for bed frame.... a 14 year old can figured that out. We have a heavier metal material on our lounge chairs than they used for metal frame bed. The sad part is we spent a lot of money @ Room to go and will NEVER EVER AGAIN!!!!! SAM's CLUB HAVE BETTER PRODUCT THAN YOU. Your customer service rating VERY POOR as well as your MANAGER ETIQUETTE ..... Customer care should be a priority not washing your hands and passing the buck..
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Review
#675682 Review #675682 is a subjective opinion of poster.
Service
Rooms To Go Repair
Cons
  • Unsatisfactory materials
Reason of review
Bad quality
I purchased a leather sectional from Rooms To Go. I had planned to get a fabric covering, but my sales woman convinced me to get the leather saying it would last for much longer. Many, many years. It wouldn't stain like fabric can. I mentioned I had a leather rocking...
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Review
#614576 Review #614576 is a subjective opinion of poster.
Service
Rooms To Go Repair
Pros
  • Good when purchased
  • Attentive sales person
Cons
  • Leather fell apart
  • Poor quality product
  • Defective product
Reason of review
Bad quality
Loss
$2000
Preferred solution
Let the company propose a solution

Rooms To Go in Land O Lakes, Florida - A very bad botched up repair on my TV console

My TV console which was purchased 1 year ago. The problem is white staines started coming up The repairman came and cleaned them with a solution wich turned out so bad There are scratches and spots where he cleaned wich did not come off. It looks really bad. A second repairman came and he noticed all right away but he could not fix as had to remove my TV I live alone and do not have someone to remove, so he said he would let company know about this situation. That was roughly about 1 month ago and have not heard any word since. If you look at my records I have purchased lots of furniture from you and feel this is so inconsiderate. I will definately not be purchasoing any thing from you again and will and havea let my friends know and they agree with me. Do not know how in good faith you can treat a purchaser the way you do. I should have had the console replaced as it is your poor workmanship. I would appreciate hearing from you Helen Richards helenthebrit@aol.com but you should have my records on file Store purchased Rooms to Go State Rd 56 Wesley Chapel, Fl 33544 Date of Purchase 01/19/14 and to add this complaint was filed while still under warrantee
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1 comment
TellUsRTG
#950214

Sorry to hear about this situation. Would you be able to send me your order info along with some images of the furniture to Tellus@Roomstogo.com?

Review
#599536 Review #599536 is a subjective opinion of poster.
Service
Rooms To Go Repair
Reason of review
Poor customer service
I haven't even had this bed a month yet and it bends on me. Went to the store, I asked the sales associate if the bed would hold me and my g/f because we were both heavier than normal and he said yes. The bed itself wasn't in store and that was a red flag that I...
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4 comments
Anonymous
#1150442

I was thinking of buying this for our TV room ,You just saved me $300.00 Thank you !!

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Review
#591497 Review #591497 is a subjective opinion of poster.
Service
Rooms To Go Repair
Reason of review
Bad quality

Rooms To Go in Cypress, Texas - Unresponsive Customer Service

1.8
Details
There products are good, but their customer service is HORRIBLE!!! Buyer beware! We bought a power recliner that broke and we called for service. The service technician came to our house and told us he needed a part and he would come back to repair it. That was over 6 months ago and over 20 calls to their customer service department have resulted in absolutely nothing being done! We are still waiting for response, but today when I called they said that the Power Recliner is no longer under warranty and they couldn't help me. It was under warranty 6 months ago when the chair broke down, but because they waited this long there is no longer a warranty. DO NOT BUY from this company!
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1 comment
Anonymous
#946163

No, their products ARE NOT good. The sales reps tell you it is good, durable furniture, but it falls apart within a few years (if you get it to last that long) and the say all their obligations end after the one year warranty period. They are cheats.

Review
#564076 Review #564076 is a subjective opinion of poster.
Service
Rooms To Go Repair
Pros
  • Product and prices
Cons
  • Defective poor quality products
  • Poor quality and service
  • Hateful customer service
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • Power Recliner