Columbia, South Carolina
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2.0
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3 comments

I purchased a Simmons beauyrest mattress 2 years ago. The whole top of the mattress is coming up.

I have a ten year warranty that Rooms to go IS not honoring. They don't sell this mattress anymore it has a recall on this mattress. I have to pay for a defective mattress to be sent back to the manufacturer. I have been a customer for years and have bought thousands of dollars worth of furniture from them.

I am reporting them to the BBB and going to the local news about this. Sandra

Reason of review: Warranty issue.

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Anonymous
#1138822

Why does this sound so familiar....oh wait, that's because this just happened to me too! Exact same issue.

I bought a Simmons beautyrest 2 years ago, and it has sunk over 2" on both sides of the bed! They tried to charge me a delivery fee of 45.00 and then a restocking fee of 99.99! After hours of arguing and then pulling the disabled veteran card they waived the restocking fee. A restocking fee is *** anyway.

The mattress has a 10year warranty!

Unacceptable. Terrible customer service.

Anonymous
#1139140
@Andy

Same actually experience, I had to 99.00, but they did replace the mattress but not the box spring. Woe to them, evil deeds.

TellUsRTG
#1046744

Sorry to hear about this. Care to send us your order info to Tellus@Roomstogo.com?