I bought the protection plan.Then when the men delivered the furniture smelled used.
Not only that, the gram was broken in the sleeper sofa. I demanded a refund on delivery charge which I did not get. I had to take a day off so a man can come and just take pictures for a report. The take another day of when they exchanged the sofa which I demanded by the way.
They charged me for the warranty again! Not even a year later the frame is broken on the same side. I called R2G and they sent a repair man who called his supervisor and told him he could not fix the break and it needed to be sent to warehouse. The supervisor said no to try to fix.
He took an entire piece of wood off the sofa and tore the fabric. He literally destroyed the sofa just to say he was calling it in. Now I have to wait 3-5 business days to get a call back so that I can take another day off so they can pick up the sofa, which by the way I can't sit on. The I will have to take another day for them to deliver it back which will take another 3-5 days.
This company is worthless and I'd like to sue!Aycruz01@gmail.com
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss damaged or defective of sofa. Rooms To Go needs to read this review and look into the issue (if any) according to poster's claims.