Purchased a sofa Feb 2015 in the West Palm Beach, FL store, Okeechobee Rd location. The fabric and piping sewing was zigzag, a hole on the side from lack of staples, padding filler creating a sunken look around the arms and fabric not tacked proper around the front leg.
The sofa was replace with another sofa and it also had issues. A repair tech was sent to make repairs but could not correct all the issues. He took pictures and sent them the company. Room to Go would not refund me but allowed me to pick a different sofa of equal or more value.
Today I received the new sofa and the piping is not sewn correctly on the bottom, the padding on the arms is sunken in and a spot on the middle cushion. I am not a happy customer.
I wish they would take their product and refund me. Help
This reviewer shared experience about problem with delivery and wants this business to read this review and look into the issue (if any). Williamsbar is overall dissatisfied with Rooms To Go and uploaded picture s. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
Also, you can continue reading comments about Rooms To Go.
Check out the best and the worst companies in Furniture and Decor category for more informed decision or compare Rooms To Go to other companies on our site.