Manufacturer: Rooms To Go Category: Warranty Clear all filters (4 of 4 reviews match)
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Bought a sofa sectional. Expensive. Almost $3000. Purchased the fabric protection warranty. They said if we can't get a stain out, call, they will try to get it out, if they can't, they will replace the cushion. Well I had the rooms to go guy out today to get out...
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Anonymous

Anonymous If you don't read the warranty then shame on you.

2.2
#1023617
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I have had a terrible experience with rooms to go, Cindy Crawford teal leather set!!! They will not honor my warranty, it is still only several months old, and I have a tear coming down the side of the couch! I am a single elderly woman who lives alone, I did not do...
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TellUsRTG

TellUsRTG This sounds terrible. Are you able to send us your order info to Tellus@Roomstogo.com so we can look into your account?

I was not told that at the beginning or I would not have bought a white sofa. Also, if you file a warranty claim with them and the tech comes to your house and sees your food/beverage stain but also sees ANTHING else other than food/beverage (like ink stain, jeans...
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TellUsRTG

TellUsRTG Sorry to hear about this. At the time of sale the customer is given a packet pertaining to the 3 year fabric protection warranty, which states the details. I would be happy to...

1.9
I didn't like
  • Customer service
  • Product quality
  • Warranty
#858561
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Rooms To Go Sofa Warranty Review

#1029616
1.5
Worst customer service of any company. I do not wish to be treated like *** by any one. Especially some one that would like me to keep sending them money.
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