They talked us into getting the bonded leather instead of the microfiber upholstery, saying the bonded leather would "last a lifetime." We spent $1500 on a couch and a love seat. Within 3 years, it flaked and peeled and came off.
There are a zillion pictures of this on the internet, so it's clearly not our fault. The furniture was completely ruined. When we asked for a pro-rated refund, all they would say is "Rooms to Go had no obligation to deliver furniture that would last longer than the one year warranty period." That sounds a lot different from "will last a lifetime." We don't have little kids, or pets, or smokers, and we don't sleep on these couches. They just sat in our house and deteriorated.
They were used for two adults to sit on to watch TV. We did not abuse the furniture in any way. Rooms to Go simply doesn't care about customer service.
I contacted four re-upholstery shops and they all said "We do not re-upholster that Rooms to Go furniture--it simply isn't worth it. Buy yourself some good furniture from a garage sale, Craigslist, or an estate sale, and we will re-upholster it for you."
Product or Service Mentioned: Rooms To Go Customer Care.
Reason of review: Poor customer service.