Less than 2 years ago, we purchased a pricey leather sectional ($2,500). In the most literal way I can say this, the entire inside of the couch is now sitting on the floor underneath it.
The insides just "fell out". Contacted Customer Service where trained monkey #1 repeated over and over that it's out of warranty.
I asked for a manager and trained monkey #2 from corporate repeated over and over that it's out of warranty (that's why they pay her the big bucks!) and refused any further recourse. STEER CLEAR of Rooms To Go unless you'd like to see your furniture sitting on the curb next week next to the TRASH!
Product or Service Mentioned: Rooms To Go Warranty.