I was shopping for living room furniture and stopped in Rooms to Go in Charlotte NC on Independence Blvd. Had a good experience at first but went all down hill from there. I have spent about $12K in this location for other rooms in my home. When looking around I found the furniture that I wanted but did not buy it the 1st day there.
I went back 4 times before buying because i was trying to figure out if I should do the "Free TV package" or not. After talking to my sales rep and the Manager, Louis Brown, I decided to go with the TV package, HUGH mistake. They told and even marked on the paper which TV I would be getting and when going to Best Buy to get my TV they informed me I would be getting a lesser TV than promised.
Went back to RTG to ask what was going on with this and they admitted they made a mistake and there is nothing I could do go get what i was promised. While explaining to them I would not have done the TV package if i would have know this the *** manager just grinned and said sorry we made a mistake.
I then called RTG customer service and explained what happened and had to fax them the papers showing they marked the TV that I was promised. After days of going back and forth customer service also said they made the mistake but there was nothing I could do.
This is not right and I hope that other people don't get screwed the way I did. I have been in sales for over 20 years and have never been treated nor treated someone this bad.
The TV package after doing a lot more research is not worth it. If you figure up what you are going to have to pay for getting that package and the taxes that you have to pay on the TV it is better to buy the TV and furniture separate.
In all my best solution is never use Rooms to Go for anything.