Manufacturer: Rooms To Go Category: Warranty Clear all filters (140 of 140 reviews match)
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Rooms To Go - Warranty Review from Angier, North Carolina
My husband and I purchased a "leather" sectional from rooms to go six years ago. A few months ago I noticed the corner piece had cracks and had started peeling. We had purchased a $150 extended warranty, but it was only for three years. I called around to a few...
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TellUsRTG
TellUsRTG

This sounds super disappointing. Would you be able to send us your order info along with images of the furniture to Tellus@Roomstogo.com, so we can look into this?

2.2
Product
Rooms To Go Warranty
#773059
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I bouhht a three piece living room set with recling sofa, loveaeat and chair. Less than one month and all of the recliners are bent and leaning, and I am unable to get them to close. I am horribly disappointed. I am unsure where to start with complaining about the poor...
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TellUsRTG
TellUsRTG

Sorry to hear about this. Would you be able to send us your order info along with the above details to Tellus@Roomstogo.com?

1.8
Product
Rooms To Go Warranty
#762818
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My wife and I bought a dresser and a loft bed with a twin bed that shoots out underneath it. We also bought the warranty to go with the items. One year later the dresser is completely falling apart and the laminate on the bed is coming off. The dresser rails are...
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Anonymous
Anonymous

Seems like these warranties and protection plans offered by Rooms To Go are just a way to get additional money from hard working customers for low quality products. What are c...

1.7
Product
Rooms To Go Warranty
I didn't like
  • Worthless warranty
  • Poor craftmanship on dresser
  • Knowledgeable sales ppl on how to get the right order
#752600
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Rooms To Go Warranty Review

#643836
1.0
Details
I have the same issue. And this is the second time for me now. First time when I got leather furniture at rooms to go I also got the worrenty. The warranty was useless. They didn't fix my problem. Almost two years ago I bought another set and this time I didn't get the warranty . My recliner seems to be peeling on some places.
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Product or Service Quality

Rooms To Go Warranty Review

#612111
1.2
Details
Furniture is cheaply made, the warranty covers nothing they stated. NEVER BUY FROM ROOMS TO GO!!!!!
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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Style and Design
Value for money
Warranty
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Rooms To Go Warranty Review

#580804
1.0
Details
Please do not buy their expensive warranty. I purchased a bonded leather couch love seat etc, was told warranty covers" everything"by salesman. Come to find out it only covers stains. Lied to and cheated by the store in New port Richey fl. We work hard for our money, this is not God customer service, store manager was nit helpful either. Shop elsewhere, buyer beware!!
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Delivery Service
Someone I went to school with worked at the Rooms To Go in Baton Rouge. He didn't work there very long because he said the manager was difficult to work with and showed favortism to some employees. I was told not to apply for employment there because the manager does...
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Anonymous
Anonymous

Seems like these warranties and protection plans offered by Rooms To Go are just a way to get additional money from hard working customers for low quality products. What are c...

TellUsRTG
TellUsRTG

Sorry to hear about this. If you are interested in working for us we’d love for you to come in and see for yourself what a great company we are and form your opinion based on ...

Product
Rooms To Go Warranty
I didn't like
  • Add on services
#751447
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i have a sectional that I bought from Rooms to Go. it is peeling. the leather underneath is still good but the red is coming off. i called customer service and they said it is out of warranty, pretty much, tough s--t. i went to the store and that was like talking to...
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TellUsRTG
TellUsRTG

Sorry to hear about your experience. Would you be able to send us your order info, the above details, pictures of the affected areas, as well as overall images of the furnitur...

Product
Rooms To Go Warranty
#750096
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I made the mistake of buying a poor quality sofa. A few weeks in my sofa's frame brakes. Keep in mind we rarely use this sofa. A few months go by and it brakes again. Twice while in warranty they "fixed it." It happens again and now they tell me it's too late to...
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TellUsRTG
TellUsRTG

Yikes! Sorry to hear about this. Would you be able to send us your order info and the above details to Tellus@Roomstogo.com?

Rooms To Go Warner, Oklahoma
Product
Rooms To Go Warranty
#739781
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As of 30 October 2015, no contact has been made by Rooms To Go. Better Business Bureau of Greater Tarrant County, Fort Worth,Texas has informed me Rooms To Go said I did not purchase a warranty and the copy I sent to BBB Fort Worth was not a representative of a...
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TellUsRTG
TellUsRTG

I would be happy to get the details in regards to this. Would you be able to send us your order info and details to Tellus@Roomstogo.com?

1.3
Product
Rooms To Go Warranty
I didn't like
  • Customer service and delivery
#726131
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Can't find Google review so I wrote this on Facebook So upset with this company. It took me a month of daily phone calls and 10 plus emails to get answers on a defective couch that started to bend in the middle. When I finally got answers they told me they no longer...
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TellUsRTG
TellUsRTG

Sorry to hear about this. Are you able to send your order info to Tellus@Roomstogo.com?

1.8
Product
Rooms To Go Warranty
#708597
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Rooms To Go - Blames the Customer, Questions Customers Integrity
I bought a living room set in Round Rock, TX from RTG: 1 couch, 1 loveseat, an end table, lamp and coffee table. This was in May of 2015, it is now September and the coffee table opens from the top on both sides, well, when opening one day one side decides to pull the...
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millimel
millimel

Please, don't hold your breath. I have been on the phone off and on all day and spoke to 2 different "supervisors". I use that term lightly as the second one I spoke to said...

Anonymous
Anonymous

Rooms to go has very poor business ethics..The ceo of this company should make a change in the way customers are treated .. TheirCustomer service people are not well trained a...

1.4
Product
Rooms To Go Warranty
#704592
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DO NOT BUY FROM ROOMS TO GO!! THEY ARE SELLING A BUNCH OF JUNK!! AND A COMPLETE LACK OF CUSTOMER SERVICE SKILLS!! My husband and I purchased over $15,000 in furniture from Rooms to Go on 9th Avenue, Pensacola, FL and this is what happened: Delivery guys scratched...
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millimel
millimel

Their customer service is AWFUL! we should have enough people to file a class action! Im out 4000.00 on furniture that is in my house but can't be used!!

1.0
Product
Rooms To Go Warranty
I didn't like
  • Unsatisfactory materials
  • Defective product
  • Customer service and delivery
#704523
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