Update by user Sep 11, 2012
No response from RTG as of today. I have contacted Florida Attorney General Consumer Division, the Better Business Bureau and another complaint website.
Sale complete, RTG no longer cares what you think. We went to a LOCAL mattress dealer, purchased a complete new queen size mattress and box spring. From now on, I will no longer deal with the big box stores with any purchase other than groceries.
Smaller local business care for their customers. RTG sucks.
Original review posted by user Aug 11, 2012
Purchased $6200.00 worth furniture from RTG last year. 5 rooms of furniture.
One bedroom suite has a Simmons defective mattress. Verified by Simmons and RTG. Were told to go to showroom and pick out another mattress and pay a $99.00 Simmons required return fee. What?
Mattress has a 10 year non-prorated warranty. Anyway, we pick out same price mattress as the first one only went to a Sealy brand. RTG says we now have to pay $423.00 because the "room" had a free tv promotion when we bought it.
BS! Better Business Bureau we go Monday.
Monetary Loss: $1100.