Update by user Feb 20, 2015
My husband went back to Austin, to the Roomstogo store where we bought the couch. The manager came out and finally told him that we would be refunded 100%.
The 80% had already been refunded and the other 20 % took a long week to be credited on our card. But it's done now, so we're OK and bought a couch from an old family owned furniture store, where they have stock andwhere you leave with your couch loaded on your truck.
Wonderful. And on top of this we saved 400 $.
Original review posted by user Feb 05, 2015
They had to deliver a 1.500 $ couch yesterday, for a misunderstanding on the delivery hour and because they did not have the right phone number to get in touch with us, it did not happen.
The only days delivery they have is wednesday, if we are not here too bad, they'll reschedule on and on wednesdays, with no limit of time. We cannot pick it up ourselves.
We cannot cancel the order without a penalty of 20 % = 300 $. They are abusing their position as they were paid when we ordered.
NEVER AGAIN, the seller are very nice when you buy, but extremely rude and aggressive when you call to solve a problem. NEVER AGAIN ROOMS TO GO,
Reason of review: Order processing issue.
Monetary Loss: $300.
Preferred solution: Let the company propose a solution.
Rooms To Go Cons: Hateful customer service.