Not resolved

I am disappointing in Rooms to go customer service.

I purchased a TV console with two piers from a roomstogo in Florida.

The salesman told me that my earliest delivery would be two weeks from the date I buy it. I agreed and accepted with little choice.

The delivery arrived on time. When installing the console I noticed that the parts were wrong. It could not be built. I called the store where I originally acquired the item the person there told me she cannot help and I must speak with the customer service line which was already closed.

The next day I called the customer service rep had me spend 15 minutes explaining what was wrong with the item. He finally agree to send me another one express which would either arrive the next day or 2 days later. Since he wasn't sure he would call me back to let me know if it was Friday or Saturday. All afternoon I never received a call. The next day I called after noon to find out what exactly happen. THe new CSR told me that my order was placed but it would be delivered on Tuesday. I informed her that I work on Tuesday and might not be able to accept the delivery and I was previously told that I would receive my item on Friday. She told me they weren't able to do that and the earliest available is Tuesday. After several back and forth comment that generated no help from this representative. I asked her what is my delivery window for Tuesday. She told me that she doesn't know and I have to wait to receive a call from Roomstogo the next day. I asked what would happen if I cannot be there. She say you have to then call back and reschedule. It's 5pm the day I was supposed to receive said phone call and no one called. To top it off we had several problem assembling the piers as there were many issue with the furniture.

Never again will I buy from Roomstogo. First that whole assembly and delivery cost is a scam, No one assembled anything saying that the furniture is consumer assembly required. A huge company as Roomstogo cannot make sure that parts are correct in a box before sending it out. Customer service is lacking, the store salesrep are uninformed and frankly if I read the consumer reports online before I would have never step foot in your store. Expensive and yet both customer services and their furnitures are bad quality.

Review about: Wythe 3 Pc Wall Unit.

Review #330011 is a subjective opinion of a user.

Reason of Review / Monetary Loss Not specified / Not specified
Preferred solution Not specified

Had an Experience with Rooms To Go?

Write a review


Comment as anonymous or
Terms of Service
Post Comment

We’re very sorry to hear about your recent delivery. We did receive your email request over the weekend. Once we had the chance to take a closer look into the situation, we will get back with you ASAP!

You May Also Like

Rooms To Go - Cindy Crawford furniture worst quality in the world Rooms To Go "I bought a Cindy Crawford sofa and loveseat in December 2015, and three months later, all the cushions lost the firmness and shape, looking really old and ugly. So I..." Read more Rooms To Go Delivery Service Review Rooms To Go "First I order a bedroom that was delivered to a wrong address. I received it 15 days after. Two parts is missing on My wall entertainment wall ant it scratched...." Read more Rooms To Go is a total scam, especially for its "Force Field" project Rooms To Go "The quality of RTG furnitures sucks! And their so-called "Force Field" treatment is a total scam!!!! Purchased one Cindy Crawford Sidney Road sofa, one loveseat and one ottoman from RTG's supercenter..." Read more Rooms To Go Cindy Crawford Sofa Review Rooms To Go "I bought this sectional (Cindy Crawford), from RTG on January 14,2017. The furniture was delivered for the second time discolored. Now I'm dealing with the rudest, most unprofessional people in..." Read more Cooking Club Of America - Where did it go? Cooking Club Of America "I loved my monthly magazine and the products I purchased from them and when you pay for a lifetime membership, you expect to continue getting what you paid in advance...." Read more Plentyoffish - OK  I have  tired  to reset  my  password several  times no  response  there  are  at  least  Plentyoffish "I have tried to reset my password several times. Good luck no response. There are 2 or 3p people who would like to talk to me if you are in..." Read more Fedex - Just one fed ex guy never buzzes / leaves packages outside / video Fedex "Just one of our Seattle Fed Ex drivers leaves packages outside and pretends to ring buzzer but he's clearly just clicking the "Cancel" button. No other delivery drivers, Fed Ex..." Read more Gearbest - The best service Gearbest "The photo is from the most recent purchase, but I have already made more than 30 orders with many products. All products are quality, and even if you have a..." Read more