Miami, Florida
Not resolved
1.0
Details
1 comment

My name is Anita and I am in utter shock by your companies behavior. I just purchased enought furniture to furnish my new home.

Finally today I get one pf the deliveries, and 2 stoned men show up at my door, one was texting and the other was looking around like he didnt want to work. He then decided that he didnt have space to take my media center upstairs, and asked me to sign a waiver in case he damaged my home. In all my experiences, I have never been asked to do this. Needless to say, I didnt sign, and my salesperson, stated, dont sign that, rooms to go has plenty of insurance.

I made some calls, got insulted by the driver, and finally he took off with my furniture, stating that his manager instructed him to leave. I have made many calls and begged for my items to come back, and now I have to wait 10 days, I feel like a dog, not appreciated and not even my worst enemy treats me like this, even by several managers. I demanded y furniture, and I was even laughed at. I feel like your hostage, either take my damaged stuff out of here, or give me my new stuff, but why not tomorrow?

I am not at fault here, you sent 2 irresponsible drivers, who ruined my whole experience.

I hate rooms to go, will never shop here again ,and thats a shame, cause I had another list pf things to purchase. This is wron, and not fair ,you have my money and my dignity, and I have nothing and no furniture.

sincerely

Reason of review: Damaged or defective.

Preferred solution: Price reduction.

Rooms To Go Cons: Quality of furniture, Staff, Customer service, I would never purchase another item from rtg.

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TellUsRTG
#1117031

Sorry to hear about your experience. We would love to look into this. Are you able to send us the above details along with your order info to Tellus@Roomstogo.com?