Greensboro, North Carolina

I purchased a leather sofa from Rooms To Go for our Rec Room. This sofa only gets used a handful of times a year when we have a party.

After about 3 years the sofa still looks perfect however when I was cleaning I sat down only to hear a pop and then drop down. I flip the sofa over to find the mount had broke and the frame was made of PARTICLE BOARD. I contacted RTG and they advised the warranty was up. I trusted they would have the same quality as the large stores.

I typically buy Lazy Boy and didn't this time.

The sofa cost about 1K so I felt I was getting a great deal. I learned my lesson.

Product or Service Mentioned: Rooms To Go Warranty.

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