I have spent up to $10,000 in the last 1 1/2 years. Although I have been dissatisfied with them, (movers scratched walls) I was charged $200 for starch guard protection that I did not ask for.
The last straw was: I bought a $45 lamp,cash and asked I was asked for,ID. I did not think ID was necessary when using cash.I was told unless I give ID no purchase can be made. The sales person put the info into the computer, then I had to go to another part of the store to pay the Cashier, I then had to drive around to the Customer Pick-Up, met by a Security Officer also wanted to see my ID, then allowed to go into CPU again asked for ID, then told to drive to loading dock 106. I sat there 15 minutes, security said I was at the wrong dock, go to dock 109, then waited 10 minutes I returned to CPU they were rude, went back to dock 109 and again asked for ID.
It took 45 min. to get a lamp. I complaine to Store manager Corine she only said sorry.
I have a $1,7000 to be picked up she said this would take 2 to 3 hours for pick-up No thanks. I cancelled my purchas0e the manager should have said "what can I do to make you a happy" but no, she did say she was off duty and had to go.