Update added by user Jul 04, 2015
Original review posted by user Jul 04, 2015
I bought a sofa and love seat from rooms to go Pembroke Pines, Florida.After 14 months, sofa started peeling but love seat is fine.
I called RTG customer service and they said warranty is only for an year and they can't do anything. I went to RTG show room and answer was same (I was asked to contact RTG customer service). I am not sure anyone has faced similar incident.
You will be treated so well when you make the purchase and they don't care once the purchase is completed.What is surprising for me is when I called RTG customer service and they said warranty is only for an year and they can't do anything.
More Review Details
|Diversity of Products or Services|
|Exchange, Refund and Cancellation Policy|
What I liked
- Sales representative
What I disliked
- Poor quality product
- Reason of review:
- Poor customer service
- Preferred solution:
- Let the company propose a solution
- Monetary loss:
- Product or service
- Review category
- Furniture and Decor
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