State: Texas City: Austin Clear all filters (36 of 1758 reviews match)
filters
state:
city:
category:
Show
product:
Show
What a piece of ___ company! We ordered a bedroom set in November before thanks giving and the order still isn't complete. The store was nice enough and the salesman was very nice, but if they only knew the back end of their company, I wonder if they'd work there? When...
Read more
TellUsRTG

TellUsRTG I'm really sorry to hear about your experience. I would be happy to share the details with the appropriate teams. Would yo be able to send me your order info to Tellus@Roomsto...

Rooms To Go - Cindy Crawford Feather Couch
Rooms To Go - Cindy Crawford Feather Couch
We purchased the Cindy Crawford, "Crosby Street" feather sectional in May of 2015. I didn't realize that I was buying a hazardous couch until the first time I sat on it in my living-room. The feathers protrude through the fabric and poke you all over. If we continue to...
Read more
Anonymous

Anonymous We bought the same sofa from Art Vann Furniture in Toledo. We paid over $2000 and have been stuck with feathers and vaccum thm up on a regular basis. I have called multiple t...

Anonymous

Roni Here is my quick story in a nut shell: I bought a set of leather couches from ROOMS TO GO in Willowbrook. After about three months, the leather was fading and discolored. I ...

3.0
I didn't like
  • Unsatisfactory materials
#781961
Reply to reviews
Rooms To Go - My sofa started peeling
I thought I was going to be the only one with this particular problem but now I noticed others are having the same issues with Rooms To Go Furniture. I am going to the store on Monday. This furniture is less than a year old. Started peeling little by little every day,...
Read more
Anonymous

Anonymous I've had this sofa for about 2 or 3 years and I have the sane problem as many have had with this very same material maybe even the same sofa set. The entire sofa us peeling. I...

Anonymous

Tina I'm getting ready to make an expensive purchase on two power reclining, theater sofas (kingvale) and was concerned about the durability of it because I've never had any furnit...

1.5
I liked
  • Attentive sales person
I didn't like
  • Just an overall bad place to buy furniture
#730868
Reply to reviews

Rooms To Go Repair Review

#795416
Have had the most horrible customer service experience ever. First off the bedroom set was backordered a month finally delivered in December. The people they hire to deliver were rude and made a mess and left the bed room set not adjusted properly, no support which cause broken slats. They sent out repair people but someone scratched my wood floor and no one wants to do anything about it.
Comment Be first to start a discussion
Show

Delayed Payments Review

#516858
They threatened me with THEFT of furniture as I was a month behind on my payment. Realllyyyyyyy? Been paying on this since October 2013. Please ............ They suck
Comment Be first to start a discussion
Show
Purchased it from rooms to go and all pilled out and they won't do any thing. They don't have good customer service. My friend also have same problem. what should we do? we saved the money to purchase it. We had really good sofa set before and used it for 22 years....
Read more
Anonymous

Anonymous I had the same problem with the sofas peeling. The so called "leather" sofas? They gave me a $599 credit in which I am able to purchase a sofa for that amount. I did. Twice th...

TellUsRTG

TellUsRTG This sounds awful! Care to send us images of the furniture as well as your order info to Tellus@Roomstogo.com?

Only 1/2 of my sectional arrived! I had to wait for over 30 days for the arrival of a 2pc sectional. All kinds of calls to let me know they would be coming. But no phone calls regarding the fact they only had half of sectional. No one called to tell me that. When I...
Read more
BEWARE of Rooms to Go. This multi-million dollar company will sell you bonded leather furniture and tout it as strong and durable ...then it starts puffing up and peeling and they will refuse to stand behind the products they sell. We spend over $2000 4 years ago and...
Read more
Anonymous

Anonymous WOW! my husband and I are having the same issue. It is so very frustrating. We furnished 4 rooms of furniture all at the same time and this so called "leather" living room se...

Do not purchase a blended leather couch from Rooms to go! The polyurethane blend is what was used on my couch and it is peeling so bad after only two years! I will say though, rooms to go representative victor vega worked with me and gave me a $988 credit for another...
Read more
ROOMS TO GO IS FULL OF IT. THEY JUST WANT YOUR MONEY AND THEY ARE LIKE YOU BOUGHT IT NOW IS YOUR PROBLEM. CUSTOMER SERVICE IS SO (I'M GETTING MAD JUST THINKING ABOUT THEIR CUSTOMER SERVICE) I CAN'T DEAL. I SPOKE TO... ASHLEY MARK ELAINA REGISTER (if...
Read more
Bought a new serta mattress set. The mattress sagged in the middle and had no support. Called rtg they said we had to wait for 30 days to see if we adjusted to it. Called after 30 days and they sent someone to measure the sag in the bed. We got the results about two...
Read more
Anonymous

Anonymous Same here, we got a factory defective Serta mattress (twin, but wrong dimensions, do not fit in the twin bed frame) and rtg would not accept returns or even allow exchange. Th...

To: Rooms To Go Corporate Headquarters: I wanted to let you know how I was very disappointed with your Austin Lakeline location on the purchase of my living room set for my new house. Due to my experience, I do not plan on shopping in your stores again, but maybe you...
Read more
Brandon_RTG

Brandon_RTG I’m really astounded to hear about your experience. We expect our deliveries to go much more seamlessly than that. Our customer service center has much more experience with th...