State: Texas City: Dallas Clear all filters (43 of 1768 reviews match)
filters
state:
city:
category:
Show
product:
Show
Terrible, Terrible, Terrible! Third living room set and still not happy. First one stuffing fibers poking through super uncomfortable to sit on and super noticible. Second delivery couch was damaged before delivery, third delivery no mattress in sleeper couch and then...
Read more
TellUsRTG
TellUsRTG

I'm sorry to hear about the experience that you have had. I would be happy to get your order info. Are you able to send it to me at Tellus@Roomstogo.com?

#820261
Reply to reviews
I like to write to you about the item I bought from RTG store cross from Nebraska Furniture store. We bought 2 recliners dining table and rug total of $1761.33. we tested both recliner at the store sat on it and try it out one of the recliners feels like made for the...
Read more
Anonymous
Paula Branum

I bought a hide-a-bed at the Rooms to Go in Plano. The salesman was very nice. But did not explain the return policy until get tried to get them to take it back because it wa...

TellUsRTG
TellUsRTG

Sorry to hear about your disappointment. Would you be able to send us the above details along with your order info to Tellus@Roomstogo.com, so we can look into this?

1.7
I liked
  • Friendly sales person
  • Salesman
I didn't like
  • Customer call center
  • Customer care service
  • Defective recliners
#802282
Reply to reviews
Rooms To Go - Review about Kingvale Power Reclining Sofa from Dallas, Texas
October of 2014 I made a purchase of a power reclining sofa and stationary loveseat from Rooms to Go. 2 Months into it the back of the couch was flat and I could feel a board going across my lower back. And the coffee table isnt real wood...and the plastic coating that...
Read more
Anonymous
Anonymous

I bought kingvale recliner 6 months ago, it is awesome, you are talking absolute nonsense , Russel from Frisco

Anonymous
CW

Did not purchase that item. The layout and design look cheap

1.0
#729336
Reply to reviews

Other Product Review

Rooms To Go
#730329
1.0
This is not the place to buy anything
Comment Be first to start a discussion
Show

Rooms To Go Staff Review

Rooms To Go
#665996
1.0
Poor customer service,hidden fees. Sales person Dwayne has no idea how finalize a transaction. Manager Rose is as useless as the sales person. Do yourself a favor and shop Overstock.com much better prices and free delivery. Rooms to Go charged me two delivery fees. Not recommended. I will never shop there again.
Comment Be first to start a discussion
Show

Furniture Financing Review

Rooms To Go
#625268
the seller lied saying was gonna be zero percent interest on purchase for six months the final sales receipt explains nothing when I have the bank statement it shows 29.99% is my interest
Comment Be first to start a discussion
Show
We purchase a Cindy Crawford supposed leather sectional. We have had it 2 years now and it is just my husband and I. What we thought was leather is now peeling off like very thin sheets of wall paper from the place where we place our heads on the recliners. The arms...
Read more
TellUsRTG
TellUsRTG

Sorry to hear of the issues on your sectional. We would love the opportunity to look into this for you. Care to send your order info and photos of your set to TellUs@RoomsToGo...

3.0
#699995
Reply to reviews
I too had a very bad experience with ROOM TO GO, dallas Texas. They delivered my furniture end of day, one was nice the other had no care . My husband helped the nice one bc we were just wanting it done. One of the drivers actually peed outside by the RTG truck, I saw...
Read more
I didn't like
  • Unprofessional customer service
#602413
Reply to reviews
Purchased 2 rooms of furniture early November. I communicated to the sales rep that I needed all pieces delivered by an end of the month deadline. I went through a long process of selecting a preference based specifically on the availability of the product. Did I get...
Read more
1.6
I liked
  • Showroom
I didn't like
  • Unprofessional customer service
  • Being ignored
  • Business ethics
#593670
Reply to reviews
My husband and I found a lovely sectional which we actually purchased and were happily waiting to be delivered in a week in a half. After we got home from making our purchase I noticed that our sales person (Paul) had charged us for a 3 year warranty on the sectional...
Read more
1.0
I liked
  • Attention we received
I didn't like
  • Additional warranty
#551289
Reply to reviews
I ordered a bed online with next day delivery- with delivery window 7a-10p-Yikes! Delivery arrived but the delivery guys told me some parts were missing so they just put the rest of the pieces in the house. After talking with Customer Service many times, they ordered...
Read more
#488664
Reply to reviews
We bought our furniture from RTG for our new home against the advise of my Co-workers. I fell in love with a set and we bought it. Quickly out of the box there was a dent defect in the fabric...I called CS and they came out to attem pt to fix it however the dent...
Read more
TellUsRTG
TellUsRTG

I sincerely apologize for the service that you have received. This is certainly not what we expect our customers to go through. Would you be able to email me the phone number ...

#472056
Reply to reviews
Every time we would ask a question he would barely answer. He did not use a welcome voice or offered any suggestions etc. we did not feel welcome at all. We were ready to buy my daughter a bed room set however we decided to do it online instead. He felt that he did...
Read more
TellUsRTG
TellUsRTG

Hi- I am very sorry you were treated that way by one of our sales associates. In no way does Rooms To Go condone that type of behavior towards our customers! Please if you cou...

#467569
Reply to reviews