State: Texas City: Dallas Clear all filters (43 of 1723 reviews match)
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Terrible, Terrible, Terrible! Third living room set and still not happy. First one stuffing fibers poking through super uncomfortable to sit on and super noticible. Second delivery couch was damaged before delivery, third delivery no mattress in sleeper couch and then was told it was my fault because I should of known to take the original mattress out. Finally having to deal with another delivery was told my delivery would be between 3-7. Was...
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TellUsRTG

TellUsRTG I'm sorry to hear about the experience that you have had. I would be happy to get your order info. Are you able to send it to me at Tellus@Roomstogo.com?

#820261
I like to write to you about the item I bought from RTG store cross from Nebraska Furniture store. We bought 2 recliners dining table and rug total of $1761.33. we tested both recliner at the store sat on it and try it out one of the recliners feels like made for the little kid and does not have depth like the other recliner have. We asked for exchange with something that be more comfortable. Unfortunately, we got lots of run around. Telling us...
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TellUsRTG

TellUsRTG Sorry to hear about your disappointment. Would you be able to send us the above details along with your order info to Tellus@Roomstogo.com, so we can look into this?

1.7
I liked
  • Salesman
  • Friendly sales person
I didn't like
  • Poor quality product
  • Customer call center
  • Customer care service
#802282
October of 2014 I made a purchase of a power reclining sofa and stationary loveseat from Rooms to Go. 2 Months into it the back of the couch was flat and I could feel a board going across my lower back. And the coffee table isnt real wood...and the plastic coating that looks lime wood started lifting up. Called them. Rude customer service people. Tech came out..tried to over stuff it which made it lumpy and glued the table..still could see it....
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Anonymous

Anonymous I bought kingvale recliner 6 months ago, it is awesome, you are talking absolute nonsense , Russel from Frisco

Anonymous

CW Did not purchase that item. The layout and design look cheap

1.0
#729336

Other product Review

#730329
1.0
This is not the place to buy anything
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Rooms To Go staff Review

#665996
1.0
Poor customer service,hidden fees. Sales person Dwayne has no idea how finalize a transaction. Manager Rose is as useless as the sales person. Do yourself a favor and shop Overstock.com much better prices and free delivery. Rooms to Go charged me two delivery fees. Not recommended. I will never shop there again.
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Furniture Financing Review

#625268
the seller lied saying was gonna be zero percent interest on purchase for six months the final sales receipt explains nothing when I have the bank statement it shows 29.99% is my interest
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We purchase a Cindy Crawford supposed leather sectional. We have had it 2 years now and it is just my husband and I. What we thought was leather is now peeling off like very thin sheets of wall paper from the place where we place our heads on the recliners. The arms of the recliners are also starting to crackle and peel. The seats have lost all of there cushion. For what we paid for this I expected it to last at least 10 years! not just 2 or...
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TellUsRTG

TellUsRTG Sorry to hear of the issues on your sectional. We would love the opportunity to look into this for you. Care to send your order info and photos of your set to TellUs@RoomsToGo...

3.0
#699995
I too had a very bad experience with ROOM TO GO, dallas Texas. They delivered my furniture end of day, one was nice the other had no care . My husband helped the nice one bc we were just wanting it done. One of the drivers actually peed outside by the RTG truck, I saw this bc I was going to tell him to come help , but after I saw that I was done. MY bed is mattress and adjustable base, the nice driver could not get it to work right, I called...
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I didn't like
  • Unprofessional customer service
#602413
Purchased 2 rooms of furniture early November. I communicated to the sales rep that I needed all pieces delivered by an end of the month deadline. I went through a long process of selecting a preference based specifically on the availability of the product. Did I get my 1st choice furniture sets? No. Did I meet my deadline? Yes... or so I thought. On my delivery date, the driver called saying I would be one of the first deliveries of the day...
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1.6
I liked
  • Showroom
I didn't like
  • Poor quality product
  • Unprofessional customer service
  • Business ethics
#593670
My husband and I found a lovely sectional which we actually purchased and were happily waiting to be delivered in a week in a half. After we got home from making our purchase I noticed that our sales person (Paul) had charged us for a 3 year warranty on the sectional and ottoman. We returned to Rooms To Go to get this charge refunded back to us because we weren't aware of the charge and we weren't interested in the warranty. We spoke to our...
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1.0
I liked
  • Attention we received
I didn't like
  • Additional warranty
#551289
I ordered a bed online with next day delivery- with delivery window 7a-10p-Yikes! Delivery arrived but the delivery guys told me some parts were missing so they just put the rest of the pieces in the house. After talking with Customer Service many times, they ordered an Exchange. the exchange came but again, the parts were not correct. As it turned out, the entire rail/support pieces had not been sent with either of these two orders. The...
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#488664
We bought our furniture from RTG for our new home against the advise of my Co-workers. I fell in love with a set and we bought it. Quickly out of the box there was a dent defect in the fabric...I called CS and they came out to attem pt to fix it however the dent recovery only resulted in them staining the fabric...and my other complaint was that the cushions were of poor quality. Because the man from RTG caused the fabric stain RTG agreed to...
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TellUsRTG

TellUsRTG I sincerely apologize for the service that you have received. This is certainly not what we expect our customers to go through. Would you be able to email me the phone number ...

#399491
Every time we would ask a question he would barely answer. He did not use a welcome voice or offered any suggestions etc. we did not feel welcome at all. We were ready to buy my daughter a bed room set however we decided to do it online instead. He felt that he did not deserve our 1100 sale. Not a nice experience at all. I'm sure he never thought we were there to actually buy. He missed and the store missed the sale. Not even a greet or smile...
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TellUsRTG

TellUsRTG Hi- I am very sorry you were treated that way by one of our sales associates. In no way does Rooms To Go condone that type of behavior towards our customers! Please if you cou...

#395552