I purchased 2500.00 worth of living room furniture the 3 pc Mecca Black Leather Sectional in March and the stitching on 2 pieces is already coming out. I called and they sent someone out to repair it and did not do a very good job.
I told them it was unacceptable so they said they would replace that piece. There is a catch the new piece will only be under warranty for 5 months instead of 1 year.
Needless to say I WILL NOT purchase anything else from them.
The customer service is rude and usually gives wrong information.
Product or Service Mentioned: Rooms To Go Warranty.
Monetary Loss: $2500.