Not resolved

On Dec 16,2016 my FIL purchased a queen size storage bed.Mid Jan 2017 Rooms to Go in Penticton, they delivered the wrong bed and they took it back that day.

In Feb they delivered a bed that was the wrong size with the mattress being 6-7 inches shorter than the frame with a gap showing 24 holes on the foot board. The storage shelves were on one side ,not on both as I ordered. Being a senior with a cat and dog, I didn't want to have to vacuum under the bed. The store had offered to pick up the wrong bed but only replace it with a regular bed and when I refused his offer, he hung up on me.

( the kid that put the bed together was sure it was the wrong bed).

I like to shop local and believe that when you pay your money, you should get what you ordered and that is fair, but I have not, and I am at a loss as to what to do other than warn others about what has happened to me.I would never send anyone to this store and for people to think twice before you shop.

Review about: Bed.

Reason of review: Not as described.

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