Not resolved

On Dec 16,2016 my FIL purchased a queen size storage bed. Mid Jan 2017 Rooms to Go in Penticton, they delivered the wrong bed and they took it back that day.

In Feb they delivered a bed that was the wrong size with the mattress being 6-7 inches shorter than the frame with a gap showing 24 holes on the foot board. The storage shelves were on one side ,not on both as I ordered. Being a senior with a cat and dog, I didn't want to have to vacuum under the bed. The store had offered to pick up the wrong bed but only replace it with a regular bed and when I refused his offer, he hung up on me.

( the kid that put the bed together was sure it was the wrong bed).

I like to shop local and believe that when you pay your money, you should get what you ordered and that is fair, but I have not, and I am at a loss as to what to do other than warn others about what has happened to me. I would never send anyone to this store and for people to think twice before you shop.

Product or Service Mentioned: Bed.

Reason of review: Not as described.

Company wrote 0 public responses to the review from Mar 02, 2017.
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