Rooms To Go - The leather of my furniture start peeling and I still waiting the reply from the customer support
The leather of my furniture start peeling and when I call the customer support first they said that my furniture has only one year of warranty but in one document said that the leather has 3 years!!!
So I call the customer support again and now they ask me for pictures, and I did that, then the lady Cynthia LaLuz give a report number and she said somebody will call you,I wait and wait and nothing. I called again and the same, and the same, well the same thing for more than 6 months!!!
Now I dont know what more I can do, the only true is that the quality is bad and the customer support is worst!!
Monetary Loss: $1900.
Location: Houston, Texas
Thank You for Your Reply! We are processing your message.
Comments
Please avoid publishing any personal information and promotional content
Looks like you did not buy leather you bought plastic, in other words "bonded leather" . Bonded leather is laminated plastic + fabric fibers+ ground up leather scraps glued to the back of all of this . One thing is certain with this material it will peel or delaminate in 1-2 years .You get what you pay for.
Same thing here bought the lounge and about 2-3 later the peeling started band now the lounge is not worth a dam need to replace
would not buy from there again
Just waisted my money