Houston, Texas
2 comments
Featured on Google+ Not resolved

The leather of my furniture start peeling and when I call the customer support first they said that my furniture has only one year of warranty but in one document said that the leather has 3 years!!!

Related: Peeling "leather" sectional from Rooms to Go

So I call the customer support again and now they ask me for pictures, and I did that, then the lady Cynthia LaLuz give a report number and she said somebody will call you,I wait and wait and nothing. I called again and the same, and the same, well the same thing for more than 6 months!!!

Now I dont know what more I can do, the only true is that the quality is bad and the customer support is worst!!

Review about: Peeling Furniture.

Review #485391 is a subjective opinion of a user.

PRODUCT OR SERVICE Rooms To Go Warranty
Reason of Review / Monetary Loss Not specified / $1900
Preferred solution Not specified

Had an Experience with Rooms To Go?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
Baton Rouge, Louisiana, United States #1221458

Looks like you did not buy leather you bought plastic, in other words "bonded leather" . Bonded leather is laminated plastic + fabric fibers+ ground up leather scraps glued to the back of all of this . One thing is certain with this material it will peel or delaminate in 1-2 years .You get what you pay for.

Anonymous
#1029574

Same thing here bought the lounge and about 2-3 later the peeling started band now the lounge is not worth a dam need to replace

would not buy from there again

Just waisted my money

You May Also Like

Rooms To Go - Bed fell apart Rooms To Go "We purchased a king bedroom suite from rooms to go, late 2013. This morning 02-26-17, the bed made a wood cracking noise and then came crashing down on one side...." Read more Rooms To Go - Poor Quality Furniture Rooms To Go "I purchased a sofa in April of 2015. It is placed in a secondary living room that gets little to no use. I noticed in July of 2016..." Read more Rooms To Go is a total scam, especially for its "Force Field" project Rooms To Go "The quality of RTG furnitures sucks! And their so-called "Force Field" treatment is a total scam!!!! Purchased one Cindy Crawford Sidney Road sofa, one loveseat and one ottoman from RTG's supercenter..." Read more Rooms To Go - Sofa Review from Tampa, Florida Rooms To Go "We purchased a leather sofa and love seat we were told it was leather, spent well over $3000.00 they are now terrible the leather is peeling off, it started in..." Read more Florence Scovel - A N and Associates FlorenceScovel Florence Scovel "I purchased a High-Pressure Power Washer after seeing it advertised on Facebook on 12th April 2017.I waited the recommended 4 weeks delivery time and having not received my item contacted..." Read more Steinhafels Wharehouse Steinhafels "We bought a dining room table. When the dining room table was delivered the delivery team could not have been more rushed to get me to sign off and let..." Read more Gardenwinds - Riplock does NOT stop rips Gardenwinds "I paid 120 dollars for the replacement canopy (which fit perfectly) because their website claims it's "designed to withstand wear and tear from wind and stormy weather" and "The double..." Read more Sears used a 3rd party shipper that scammed me Sears "I purchased a pair of size 8 shoes from Sears online. Sears confirmed receipt of my order. Sears emailed me when they processed my order and shipped my purchase "from..." Read more