We bought a living room set from the Fort Worth store. The lamp that went with the set was not in stock at the time of the purchase.
We bought the set in October of 2010 and the salesman told us the
lamp would be sent to our home by no later than Dec. 8th. Not only did we not get the lamp on time. We were called on January 8th and told the lamp was at the Dallas warehouse and we should pick it up there.
When we tried to tell the lady at the warehouse it was supposed to be shipped to us, she got very rude. When we called the store in Fort Worth that sold us the furniture, they were not only rude, but refused to help us in any way. To have the lamp delivered would cost us a third of what it is actually worth. Our only option is to drive over 100 miles to pick up the lamp or to have the cost of the lamp refunded for store purchase.
No way! Never again! Rooms To Go will lie to you make a sell and if you ever need assistance, forget it!!! They are some of the rudest people I have ever come in contact with!!
Please find another store to buy from!! If not, I promise you will regret it.
Monetary Loss: $3000.