My dealings at the Rooms to Go in The Woodlands TX store was horrible.. I bought 3500.00 dollars worth of furnitures with the understanding that the furniture would be delivered by a stated date. Both the sales person and manager agreed and promised that my furniture would be delivered by the given date.
I gave the sales person my % down in the form of a check. The wait to process the order was almost 2 hours. The excuse was, the sales person was new and the office staff was new. The manager repeatedly had to be called during the process of my order. I was told by the manager that he would call me the next day with confirmation of the delivery date and time.
The next day arrived and I stayed home by the phone awaiting a call from Rooms To Go, guess what, no call. I checked my checking account and the deposit to Rooms To Go had already been taken out of my account. I truely felt at this point that something fishy was going on.
I went to the store the following day. I spoke with a different manager. He said the the original sales person and 1st manager had no right to promise the delivery date that was stated, that this was totally impossible... My reply was to cancel my order and to give me my deposit back. This manager said that they would cancel my order. ( I was with in the 48 hrs). But I would have to call the main office and request my money which would take 4 to 6 weeks..
I called customer service and recieved a " I'm sorry but thats policy". So now I have no new furniture, no money to put down. And when I went to another store my credit report shows the Rooms To Go credit and my report looks like I am over extended.
Its been 4 weeks, still no money from Rooms To Go. The sales person and 1st manager were total liers just to get the sale. I truely believe they thought that when my deposit was processed and out of my account that I would not back out of the deal. The 2nd manager was a total condesending ***. And the customer service person sounded like she was suffering from a prozac overdose.
If you do not heed my warning and stay away from Rooms To Go, be smart and put your deposit down with a credit card so you can stop the transfer. Remember you only have 48 hrs to cancel your order, or you will be stuck with having to deal with these morons.
When I was leaving the store after I had bought my furniture, there was what I thought at the time to be a crazy lady in there who was being escorted out of the store. As she passed each customer she would say "Don't buy at Rooms To Go, they will ***". Hindsite shows no truer words could have been spoken...
Monetary Loss: $400.