Rooms To Go - The worse customer service I have ever experienced!
I purchased thousands of dollars of furniture and financed much of it at 0%.Sounds good...I have a few years to pay back $5,000.00,HOWEVER, I was not only over charged for my furniture, but I was charged outrageous amounts for delivery in what I believe was RTG's effort to justify over $1,000.00 over charge on their credit card.
If this is not enough to make your blood boil, they also charged me a few hundred dollars for stain protection on FAKE leather chairs. Are you kidding me? And there is more. My sales girl, Terri Tisch is not there any more.
I have called the store countless times and no one ever calls me back, I visited the store and met with an alleged book keeper who was supposed to get back to me about these issues as well as other issues, and I am still waiting for a call back. Let me mention, I have since moved back to New York, but I am always in Florida visiting, as my daughter lives there. I have been given the run around and in the mean time, I am out way over $1,000.00. I even told them to give it to me in a store credit and I would give it to my daughter, but I never received not even a call back!
I should have written this a while ago.
Shame on you!
PS every piece of furniture was delivered damaged.Some were taken back and others repaired, but I was not happy with the repairs!
This reviewer shared experience about pricing issue and wants this business to read this review and look into the issue (if any). This person is overall dissatisfied with Rooms To Go and uploaded picture s. The most disappointing about delivery service at Rooms To Go was constant lies i got from managers and reps, are not offering any way to fix the problem and being ignored and lied to Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
Also, you can continue reading comments about Rooms To Go.
Check out the best and the worst companies in Furniture and Decor category for more informed decision or compare Rooms To Go to other companies on our site.