We were charged a late charge on a bill that we did not receive until after the due date. When my girlfriend called the customer service was rude to her.
When I called they were both rude and aggressive. They offered very little help and they actually had the nerve to raise their voices.
Not that it would be right to do so, but they treated us like delinquents who never made payments; We have made every payment only they had processed the payment three after the due date. If you enjoy rude beligerent customer service then rooms to go is the furniture store for you.