Bought sectional sofe. Delivery guys unwrapped it then carried it up 4 flight of stairs.
Both sections were damaged. Got 1 replaced, when technician was out he noticed the second one had a hole in it. they replaced 2nd one with a display model - filthy cushions and mis-colored. Delivery guys threatened to damage it before delivering as they should only deliver to 3rd floor and did 4th floor to be nice.
Then when called to complain they said they could give a minimal discount but that would void watrranty.
Offered a re-selection but that is no good as the delivery guys will not deliver to us as we are on 4th floor.
Monetary Loss: $400.