Baton Rouge, Louisiana
Not resolved
1.0
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1 comment

I bought a TV console from Rooms To Go in August. It was delivered with the edges of the doors and shelves peeling off.

#2 was delivered, same problem. The store refused to work with us and would not take the furniture back. They would only deliver a 3rd console. They assured me it would be checked before it left the warehouse.

Well, #3 showed up, same problem. Only this time the delivery guy didn't have any tools on him and I had to put it together myself. I finally gave up but ever since it's been here, I have repeatedly had to glue all the edges back on. Sometimes 2 or 3 times.

I've emailed and called customer service.

They now want to send someone out to "take a look at it". Just refund me!!!!!

Reason of review: Horrible customer service. Cheap furniture.

Preferred solution: Price reduction.

  • Poor Quality At Rtg
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TellUsRTG
#1051683

Sorry to hear about this. I would be happy to help anyway I can. Would you be able to send me your order info to Tellus@roomstogo.com?