Gainesville, Florida
4 comments
Not resolved

Am on my second queen mattress set from Rooms to Go since last November,2012...had a Simmons Hawkeye, it went bad and was replaced on April 18, 2013.........with a Serta Sweet Rhapsody (upgraded with more money on suggestion of salesperson). I live alone and only weight 153lbs..

I have not been Home for 3 weeks from 4/18/13 to today 8/16/13...and this second set is sagging badly already. Talked tmo store mgr...said they will "replace" with another set.

Twice burned - not going back for a third. They do NOT refund or give any credits for bad product.

I will donate this set to a thrift store and take it off on my taxes.....

I think Rooms to Go sells either seconds or rebuilt products....can't prove it, but will not take another chance.

Review about: Mattress.

Review #440128 is a subjective opinion of a user.

PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Not specified / $1354
Preferred solution Not specified

Had an Experience with Rooms To Go?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
TellUsRTG
#952054
Wow! I am really sorry to hear you are experiencing issues on your Mattress set again! I would like the opportunity to look into this further for you. Could you please email us your information to Tellus@Roomstogo.com "Attention Pissed Consumer"? I look forward to hearing from you. -Melissa
Deb
Port Saint Lucie, Florida, United States #951908
You need to check the support system the bedding is sitting on! There must be a center support no matter how much you weigh! No support means it will sag! *** your bedding and check your frame before you spend any more money
Pissed customer2
to Deb Gainesville, Florida, United States #952047
Have good bed frame support - was a queen mattress set - their box springs. With a new frame, should not be a problem...........was just a lousy mattress. Biggest problem was only store credit for defective product..... no returns.
TellUsRTG
#701532
We apologize for the issues you are having with your mattresses. While Rooms To Go does not manufacture the mattresses, we do expect them to hold up to the manufacturer warranty. If you email us at TellUs@RoomsToGo.com "Attention Pissed Consumer" along with your order details, we can look further into this for you. Again we apologize and look forward to hearing from you.

You May Also Like

"Compré un juego de sala Cindy Crawford y la calidad ha sido muy mala. Estos muebles ni se utilizan ya que se compraron *** fines estéticos de adorno. Sin embargo,..." Read more
"I bought the Berkshire Bed, Queen size for my daughter. The bed had so many marks was hard to ignored. Unfortunately, I noticed it right after the movers..." Read more
"October of 2014 I made a purchase of a power reclining sofa and stationary loveseat from Rooms to Go. 2 Months into it the back of the couch was flat..." Read more
"First I order a bedroom that was delivered to a wrong address. I received it 15 days after. Two parts is missing on My wall entertainment wall ant it scratched...." Read more
"Stance Autoworks is the WORST BUSINESS I have ever dealt with. I got into a car accident in Spring, TX. Call the police, 7 Deuces Towing ( Jason Caus) shows..." Read more
"AutoCheck is a very poor substitute for CarFax. I ran ten AutoCheck reports on used cars and the information provided was typically only title and registration renewal information. In my..." Read more
"First of all me and my husband went to Burger King because obviously we was Hungary after a LONG day. So we go to the Drive thru, first thing she..." Read more
"Sexist, patronizing and just plain rude owners who care nothing about their customers. Was speaking to one of them about about my dissatisfaction about not being able to make a..." Read more