Not resolved

Am on my second queen mattress set from Rooms to Go since last November,2012...had a Simmons Hawkeye, it went bad and was replaced on April 18, 2013.........with a Serta Sweet Rhapsody (upgraded with more money on suggestion of salesperson). I live alone and only weight 153lbs..

I have not been Home for 3 weeks from 4/18/13 to today 8/16/13...and this second set is sagging badly already. Talked tmo store mgr...said they will "replace" with another set.

Twice burned - not going back for a third. They do NOT refund or give any credits for bad product.

I will donate this set to a thrift store and take it off on my taxes.....

I think Rooms to Go sells either seconds or rebuilt products....can't prove it, but will not take another chance.

Monetary Loss: $1354.

Had an Experience with Rooms To Go?

Write a review


Terms of Service
Post Comment

Wow!I am really sorry to hear you are experiencing issues on your Mattress set again!

I would like the opportunity to look into this further for you. Could you please email us your information to "Attention Pissed Consumer"?

I look forward to hearing from you.-Melissa

Port Saint Lucie, Florida, United States #951908

You need to check the support system the bedding is sitting on!There must be a center support no matter how much you weigh!

No support means it will sag!*** your bedding and check your frame before you spend any more money

to Deb Gainesville, Florida, United States #952047

Have good bed frame support - was a queen mattress set - their box springs.With a new frame, should not be a problem...........was just a lousy mattress.

Biggest problem was only store credit for defective product.....

no returns.


We apologize for the issues you are having with your mattresses.While Rooms To Go does not manufacture the mattresses, we do expect them to hold up to the manufacturer warranty.

If you email us at "Attention Pissed Consumer" along with your order details, we can look further into this for you.Again we apologize and look forward to hearing from you.

You May Also Like

Rooms To Go - Eric Church Table Review Rooms To Go " Purchased this Eric Church Coffee table from RTG approx. 6 months ago. The inlay on table is warped. RTG service tech arrives, states that he can't repair, takes pics..." Read more Rooms To Go is a total scam, especially for its "Force Field" project Rooms To Go "The quality of RTG furnitures sucks! And their so-called "Force Field" treatment is a total scam!!!! Purchased one Cindy Crawford Sidney Road sofa, one loveseat and one ottoman from RTG's supercenter..." Read more Rooms To Go - Cindy Crawford furniture worst quality in the world Rooms To Go "I bought a Cindy Crawford sofa and loveseat in December 2015, and three months later, all the cushions lost the firmness and shape, looking really old and ugly. So I..." Read more Rooms To Go - Sofa Review from Key West, Florida Rooms To Go "Will NEVER purchase RTG ever again! We have spent hours dealing with costumer service and getting passed around... worthless!! We bought our 3 piece leather set with power 3 years..." Read more Clay Cooley - Crooks Clay Cooley "I bought a car with them and they knew of my credit situation. I had a bankruptcy and they had the paperwork. They got me approved anyway, I signed for..." Read more Screwed over by T-Mobile's Assurant cell phone insurance!  Assurant "I purchased a Note 7 phone through T-Mobile in September of 2016 as well as an insurance policy through Assurant for the phone. The phone was stolen in November of..." Read more Pepperfry - Damaged product delivered followed by worst customer service Pepperfry "I ordered a coffee table from Pepperfry. As soon as it was taken out of the box, it was discovered that it was damaged. The guy who was there to..." Read more Seniorpeoplemeet And Ourtime - Bad experiences Seniorpeoplemeet And Ourtime "Someone Hijacked my count All of my profile Identity profile was erased someone else's Profile picture was in my place and all my photos uploaded disappeared. I want answers to..." Read more