Horrible Experience with Manager Juan. Doesn't know how to treat his customers.
Very rude and unprofessional. He definitely needs some management training. Telling the customer that's spending 5k that you don't have to buy just because we declined the protection plan that was optional anyways.
I feel sorry for Adam our sales associate great guy. I would have walked away and take my business somewhere else if it wasn't for him.
Product or Service Mentioned: Rooms To Go Manager.
Reason of review: Poor customer service.