Very Unhappy Customer!!! Purchased a $1400.00 couch..not 3ven 2 years ago....bought the 3 year stain warranty....got a stain on it (dropped a plate of spaghetti on it).
Tried to clean it up with 3 bottles of the cleaner they gave me...didnt work. Called customer service...they sent a tech out ( 1 month later) Tech walked in looked at spot said he couldn't clean it (he didnt even try...was only in my house 5 min). Customer service called me and said my couch wasnt covered. The stain was too big.
I called them back, they asked for pics. I sent them. They said the warranty states that it only covers small spots. No where in the warranty does it say anything about sizes of stains.
I am very very upset. Rooms to Go should stand behind their warranty!!
Product or Service Mentioned: Rooms To Go Sofa Warranty.
Reason of review: Warranty issue.