I bought 2 living room sets from RTG and was contacted by phone a week after delivery to offer me a 5 year extended warranty that would cover ANY DAMAGE that occurred to the furniture during that time. It cost me $550 for the extended warranty.
After one year, the frame broke on my power sofa and the stitching came loose on the pleather reclining sofa. I called RTG to get my furniture fixed. They sent out a guy to take pictures. One week later, I was told that the "broken frame was not caused by a manufacturer's defect and was not covered under the warranty" and that the stitching coming loose on the other sofa was "normal wear and tear and would not be covered".
What a scam! DO NOT BUY FROM ROOMS TO GO AND ESPECIALLY SAVE YOUR MONEY ON THEIR EXTENDED WARRANTY SCAM!
Product or Service Mentioned: Rooms To Go Sofa Warranty.
Reason of review: Warranty issue.
Monetary Loss: $1550.
Preferred solution: Replace my power reclining sofa per the warranty I bought.
Rooms To Go Cons: Scam extended warranty and poor furniture construction.