1 comment

I bought an entire living room set and an additional accent chair for our apartment.When it was delivered 2 weeks later it was clear that the accent chair would not physically fit into the room.

I notified my sales rep ASAP and he assured me that i could return it without any problems. Now comes the Pawn shop...I gave them money for the chair and I expected money for the return. Oh no, they will only give me a store credit for the return. When I explained that I do not need any more furniture they gave me the pawn shop routine..."No returns if not returned within 48 hours of the order." Get it...48 hours from the order not 48 hours after delivery which took 2 weeks from the order time.

In other words, it is impossible to get a refund just like the Pawn shop.

Never again!I don't know how they stay in business!

Monetary Loss: $400.

Had an Experience with Rooms To Go?

Write a review


Terms of Service
Post Comment

Dear customer,

Sorry to hear about the dissatisfaction.We would be happy to get involved if you can send us your purchase information.

Our email is TellUs@RoomsToGo.com and please put PissedConsumer.com in the subject line.

We do encourage our customers to exchange a non-fitting piece for something more appropriate; however we are able to intervene in some cases and get these refunds processed.We look forward to hearing from you!

You May Also Like

Horrible Rooms to Go Rooms To Go "We have been long time Rooms to Go customers. This has been the WORST experience that we have ever had with this company. June 21 we had a bed and..." Read more Rooms To Go - Shipping Service Review Rooms To Go "Terrible customer service. No one cares!!!!! My husband took off so that he could be here for the delivery of our kids bunk bed. When the delivery guys arrived and..." Read more Bench/Ottoman leather peeling after light use and no help from Rooms To Go Rooms To Go "I purchased a ottoman/bench from Rooms To Go about 2 years ago. It was supposed to be real genuine leather. A few months ago I began to notice flaking in..." Read more Rooms To Go is a total scam, especially for its "Force Field" project Rooms To Go "The quality of RTG furnitures sucks! And their so-called "Force Field" treatment is a total scam!!!! Purchased one Cindy Crawford Sidney Road sofa, one loveseat and one ottoman from RTG's supercenter..." Read more Ideal Image - TATTOO LASER REMOVAL Ideal Image "Had a consultation with a girl at the Willow grove location in PA to have a small tattoo removed with a Picosure laser. She assured me that 6 treatments is..." Read more ONE WORLD VAN LINES - Had I known I would havve Run as fast as I could ONE WORLD VAN LINES "No interstate license at time of move. No proof of weight Cost increased over $1000 dollar Unlike the first report I would have been better off if they had cancelled...." Read more When Best Buy delivery is SO bad, you take your money to Sears Best Buy "Last week of August 2017 to September 18 2017 . Boyfriend and I go to best buy to purchase a refrigerator, given that our fridge is dead and only the..." Read more Adventure RV - AVOID AdventureRV.net Adventure RV "If anyone is in the market for RV parts, I would STRONGLY DISCOURAGE you from dealing with AdventureRV.net. I recently had one of the worst customer encounters of my life..." Read more