Not resolved

Purchased a white sectional after being sold on the idea that if there were any stains that could not be removed, no matter how big or small, Rooms to go would either replace the stained material or the entire sofa for three full years.Well, we're only two years in and that did not happen!!!

After sending out a representative from their company who took many pictures of the permanent stains, they told us they were not going to do anything and we needed to get the sofa professionally cleaned (which we had already been told by their rep. that the stains we had we're not re-movable with any type of cleaning). We were told that the warranty was not for spots (plural) was just for one spot. When we asked to have them come and handle "one" spot they refused that as well!!

Buyers beware!!!

This reviewer shared experience about warranty issue and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Rooms To Go. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Rooms To Go.

Check out the best and the worst companies in Furniture and Decor category for more informed decision or compare Rooms To Go to other companies on our site.

Had an Experience with Rooms To Go?

Write a review


Terms of Service
Post Comment

I also purchased a sectional from RTG and I have a stain on my sofa.RTG claims that if it isn't a food or beverage stain, it cannot be corrected.

I'm reporting RTG to the Better Business Bureau.At the time of purchase, I was informed that the warranty was for stains and not specific stains.

Buyers beware of RTG.

C Prince of Alabama


This sounds awful. Would you be able to send us the order info along with the above details to

You May Also Like

Rooms To Go - Sofa Review from Tampa, Florida Rooms To Go "We purchased a leather sofa and love seat we were told it was leather, spent well over $3000.00 they are now terrible the leather is peeling off, it started in..." Read more Rooms To Go - Shipping Service Review Rooms To Go "Terrible customer service. No one cares!!!!! My husband took off so that he could be here for the delivery of our kids bunk bed. When the delivery guys arrived and..." Read more Rooms To Go - Bonded leather is a joke Rooms To Go "After making my purchase a couple of years ago it a battle. Within the first year our couch started to peel. We in fact did purchase the insurance plan and..." Read more Rooms To Go - Loveseat Review Rooms To Go "Within a year of buying my love seat the fabric has come undone at its seams! I called rooms to go and they sent a man full of excuses. Then..." Read more Spates the Florist - DO NOT order online. Spates The Florist "I am very displeased with Spates the Florist and Garden Center. I intend not to purchase from this business again. A note of disclosure before I detail the problem I..." Read more Elon Property Management - Disgusting Dirty Place and they call them Upgraded???? Elon Property Management "Moved into an Elon property this month basically every time I walk in this place it just disgusts me first thing I do look for all the bugs in here..." Read more Similitudeinc Dot Com - BTC ADDER SOFTWARE THAT IS WORKING FOR ME IN 2017 Similitudeinc Dot Com "I want to share my experience with what is called money adder software. I earlier came across Paypal adder in 2013 and lost several thousands of dollars buying different ones..." Read more Mattress Firm - Great salesman, lousy mattresses Mattress Firm "Phil Hudson, the manager of the Plymouth, MA Mattress Firm, has been wonderful and solicitously professional, trying his best to get me not only a good deal but a good..." Read more