I bought a mattress and couch from rooms to go in February if 2012. My couches came off the showroom floor which gave them no warranty.
I was ok with this because I replace my couches every couple if years. I was told by my sales man on the mattress purchase that I had to buy mattress box spring bed frame and mattress cover to get warranty on mattress. I purchased all 4. I figured I just built my home and I wanted everything too of the line.
My mattress looks like a roller coaster. I called in for a warranty technician to come out and they did not show up the day as scheduled. I called in the next morning and they told me he would be out that day. 2 days of work missed and he finally showed up in the afternoon.
He was here for all of 5 minutes. Threw a tape measure form the top to bottom and measured 2 spots! He threw my mattress around ripping my bed skirt and told me I need to rotate mattress regularly. I got out my sewing machine and repaired the bed skirt which was not a big deal to me.
This bed is non sleep able and feels like cottage cheese balls underneath you. I got a call from customer service on Saturday from the customer service which said they have the readings on the mattress and to call Monday through Friday to speak to a customer service rep. Ok! I called back Thursday Feb.14,2013 and the lady said we do not guarantee comfort and your mattress is fine.
I understand everyone has different comfort levels but my bed isn't a comfort issue its a cotton wad issue all over the bed. They are going to send another tech out but was told I was not going to get much of a different reading. My couches after 1 year are completely worn out on the tops and its only me and my husband using them and both weigh under 175 lbs. I took these Under the knowledge that they had no warranty so I have to live with the decision I made.
This furniture is of very cheap poor quality! It's sad you walk into a store and pay almost 3000 dollars and get products like this.
Monetary Loss: $3000.