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I was completely shocked by the deceitful behavior of Mr. Doug Gallop, customer service manager of Rooms To Go.

In 2009 I purchased a high end reclining sectional sofa with extended warranty. I call to request a service call for material damage that is cover under the warranty. During the call I was put on hold 5 times. Each time Mr.

Gallop returned to the call, it became clearer that he was only interested in finding an excuse not to honor the warranty. When I pointed out that I found his behavior deceitful, Mr. Gallop responsed by voiding my warranty completely without refund.

The conversation was very much like the Peggy commericals, But I wasn't laughing and still need my sofa service. I contacted the complaint line twice and have yet to hear from them.

Review about: Rooms To Go Warranty.

Monetary Loss: $3.

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Sanford, Florida, United States #701800

Thankyou for posting..we almost bought two rooms of key west by Cindy Crawford...I'm so thankful I didn't....anyone know a brand that's any good?

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