Rooms To Go - What does customer service mean?
I was completely shocked by the deceitful behavior of Mr.Doug Gallop, customer service manager of Rooms To Go.
In 2009 I purchased a high end reclining sectional sofa with extended warranty. I call to request a service call for material damage that is cover under the warranty. During the call I was put on hold 5 times. Each time Mr.
Gallop returned to the call, it became clearer that he was only interested in finding an excuse not to honor the warranty. When I pointed out that I found his behavior deceitful, Mr. Gallop responsed by voiding my warranty completely without refund.
The conversation was very much like the Peggy commericals, But I wasn't laughing and still need my sofa service.I contacted the complaint line twice and have yet to hear from them.
Review about: Rooms To Go Warranty.
Monetary Loss: $3.