Not resolved
2.0
Details
Customer service
Delivery Service
Reliability
1 comment

I took the day off work yesterday to receive my furniture.It was scheduled between 10-2, we got a text saying there was a delay it would now be 2-4, I waited until 4:30...still nothing.

At that point I had to leave to help my daughter with something. So we called customer service to tell them, my wife would be home from work about 6PM as they had rescheduled again 5-7. Low and behold the driver calls my wife at 5:30 saying he is there, she wasn't. So they left.

Now we have to wait another week and a half to get our furniture. It is absolutely asinine. We never got a call saying they weren't going to make it. She waited...nothing.

She called customer service they said the driver was finished for the day at 7:30. When I spoke to customer service this morning they apparently deliver until 10pm. Can anyone please give me some rational reason as to why this is okay? The customer service department was devoid of any concern what so ever there was absolutely no empathy.

When I complained enough I did get some reimbursement on shipping. I also got the 48 hour wait time to reschedule knock off after I insisted on speaking to a supervisor. I am not at all happy at all about their shoddy practices thus far.

It may be the last time I ever buy from RTG.If the reviews I am reading are correct about their furniture I have a lot more in store for me...caveat emptor.

Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss problem with delivery of rooms to go shipping service. Rooms To Go needs to offer any options to resolve the issue according to poster's claims.

Other people also mentioned rooms to go shipping service in their reviews. You may find this information helpful for further shopping at Rooms To Go.

Had an Experience with Rooms To Go?

Write a review

Comments

Terms of Service
Post Comment
Cancel
TellUsRTG
#1034932

So sorry to hear about this. Would you be able to send me your order info to Tellus@Roomstogo.com?

You May Also Like

Rooms To Go - Loveseat Review Rooms To Go "Within a year of buying my love seat the fabric has come undone at its seams! I called rooms to go and they sent a man full of excuses. Then..." Read more Rooms To Go - Cindy Crawford furniture worst quality in the world Rooms To Go "I bought a Cindy Crawford sofa and loveseat in December 2015, and three months later, all the cushions lost the firmness and shape, looking really old and ugly. So I..." Read more Rooms To Go - Sofa Review from Key West, Florida Rooms To Go "Will NEVER purchase RTG ever again! We have spent hours dealing with costumer service and getting passed around... worthless!! We bought our 3 piece leather set with power 3 years..." Read more Rooms To Go is a total scam, especially for its "Force Field" project Rooms To Go "The quality of RTG furnitures sucks! And their so-called "Force Field" treatment is a total scam!!!! Purchased one Cindy Crawford Sidney Road sofa, one loveseat and one ottoman from RTG's supercenter..." Read more Elon Property Management - Disgusting Dirty Place and they call them Upgraded???? Elon Property Management "Moved into an Elon property this month basically every time I walk in this place it just disgusts me first thing I do look for all the bugs in here..." Read more Yourswigs - BUYERS PLEASE, PLEASE BEWARE!!!!! Yourswigs "I looked on Yourswigs website and found the wig below that says "Sale". The wig was just what I was looking for. There website said Human Hair and the cost..." Read more Ideal Image - TATTOO LASER REMOVAL Ideal Image "Had a consultation with a girl at the Willow grove location in PA to have a small tattoo removed with a Picosure laser. She assured me that 6 treatments is..." Read more Stackcommerce Dealsandriodauthority Techdeals And Icollege - TechDeals, https://deals.androidauthority.com/, bad products Stackcommerce Dealsandriodauthority Techdeals And Icollege "Supposed great deal offered for " Ultimate CompTIA+ Lifetime Certification Bundle " with life time access suite of 8 CompTIA products. It uses CompTIA like images in advertisement. Product is..." Read more