About 3 years ago I brought a pillow top mattress from Rooms to Go in Forest Park Ga, I paid over $1,000.00 for it. It had a manufacturers warranty to last for 10 years with no sagging in the middle, well here I am 5 years into this mattress and it is sagging in the middle, very uncomfortable.
I get my receipt and call Rooms To Go and inform them of the problem. They send a mattress inspector to my home within 5 days to see if it's a manufactures problem with the mattress. He checks and see the sagging in the middle and state its a manufactures issue and he will notify headquarters of my issue. Now keep in mind we are not big nor heavy people the mattress just keeps getting a sag in the middle.
About 3 day go by and I hear nothing from (RTG)I call and they said someone will call me back with the discussing on my mattress. I get the call, and I was told it was a manufactures defect, but headquarters will no replace the mattress. I ask why he stated they didn't say, I ask for something in writing and he said he will have to get back to me. Needless to say I was told to file another claim in 90 days.
Okay I have purchased many items from (RTG) and I will never again buy anything from them. I have informed my family and friend not to support (RTG) they will say anything to make a sale and will not honor a warranty. I am truly disappointed in their *** poor service at this point. I tried to call the (HQ) office but no returned calls.
Attempted to speak with the store manager whom seems to be out every time I call. Thanks for nothing.
I will burn my current mattress and purchase another from a honest company, I will also be contacting the Better Business Bureau to report Rooms To Go.