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About 3 years ago I brought a pillow top mattress from Rooms to Go in Forest Park Ga, I paid over $1,000.00 for it.It had a manufacturers warranty to last for 10 years with no sagging in the middle, well here I am 5 years into this mattress and it is sagging in the middle, very uncomfortable.

I get my receipt and call Rooms To Go and inform them of the problem. They send a mattress inspector to my home within 5 days to see if it's a manufactures problem with the mattress. He checks and see the sagging in the middle and state its a manufactures issue and he will notify headquarters of my issue. Now keep in mind we are not big nor heavy people the mattress just keeps getting a sag in the middle.

About 3 day go by and I hear nothing from (RTG)I call and they said someone will call me back with the discussing on my mattress. I get the call, and I was told it was a manufactures defect, but headquarters will no replace the mattress. I ask why he stated they didn't say, I ask for something in writing and he said he will have to get back to me. Needless to say I was told to file another claim in 90 days.

Okay I have purchased many items from (RTG) and I will never again buy anything from them. I have informed my family and friend not to support (RTG) they will say anything to make a sale and will not honor a warranty. I am truly disappointed in their *** poor service at this point. I tried to call the (HQ) office but no returned calls.

Attempted to speak with the store manager whom seems to be out every time I call. Thanks for nothing.

I will burn my current mattress and purchase another from a honest company, I will also be contacting the Better Business Bureau to report Rooms To Go.

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Anonymous
#727120

I am also have sagging problem with my mattress I bought a little over 3 years ago. I don't understand why RTG sell cheap mattress for high prices.

Anonymous
#263355

we are having this issue. the manufacturer (Simmons) takes no responsibility if the place your purchase the mattress is still in business "dealer responsibility"

Anonymous
#256874

More511, I see you got a request for you info to help above from Rooms ToGo. I am curious if they indeed ever helped you fix this issue?

Anonymous
#255841

I to have a mattress that came from RTG.It's a memory foam mattress.

When you get on it you sink to the box springs. Just because it doesn't sag when empty they will not warranty this 5 year old mattress.

They sure didn't have a problem taking my money but when it's time to do the right thing they don't know how.:(

tim1swp
#158312

I am having the exact same problem right now.I bought a mattress a hear and a half ago.

It was sagging over 2 inches. After some time and many phone calls they replaced the mattress. Of course I had to pay a delivery charge. 1 month after receiving the new mattress it did the same thing.

I have now been sent back and forth between the store and customer service for 6 months and my mattress is getting worse.They never return phone calls and don't want to help.

Anonymous
#152823

Why don't you call the manufacturer?If you get a rat in a coke can you don't call the vending machine people - you call Coke.

If you want a fix you need to contact the ones who can fix it.:?

Jpark
#152182

Moore511 - I'd like to hear more about your case and also see the service report that the technician filed. If you don't mind emailing your account details (phone number and/or order number) to TellUs@RoomsToGo.com we can investigate it further. We hope to hear from you soon

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