I called customer service regarding a late fee, I was advised since payment was made after 5:00 no reversal payment can be done. I spoke with a supervisor and was told that she could not reverse late fee charge either.
In addition the reps were very rude and nasty.
I asked who can I speak with to resolve this problem and I was referred to their fax number. I cannot wait to pay of this card and close account the account please beware!
Reason of review: Problems with payment.
Rooms To Go Cons: Quality and customer service, Unwilling to fix problem.