I purchased an entertainment center and twice the center console was delivered damaged. It is scheduled for a third delivery (in another 2 weeks).
My call to customer service and to the Gallatin Rd. store in Nashville were both treated in a ho hum manner. I will personally never make another purchase at Rooms To Go. After they get your money, they don't care what happens.
I offered to keep the damaged unit if they would refund $200. That would have saved everyone time and money. The most customer service would do is $100.
I refused. We'll see what happens with the third delivery.
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss damaged or defective of rooms to go customer care and associated monetary loss in the amount of $200. Rooms To Go needs to issue a partial refund according to poster's claims.