I purchased a Simmons Beautyrest Elite King Mattress Set 6 months ago and it is the worst bed I have ever owned. Customer service for Rooms To Go (Austin, Texas - Miss Vega has no idea what customer "care" means).
She was rude, interrupted me and told me it would be another month before she could have a technician come out to look at it again. We had a technician come to our home over a week ago...took weeks to get him...and he told us the bed was clearly defective (sagging horribly). Customer care calls and tells me there is nothing that can be done because it isn't sagging more than 1" ?
DO NOT BUY FROM THIS COMPANY AND DO NOT BUY A SIMMONS MATTRESS. THERE ARE NO WARRANTIES.