To be a first time home owners , we decided to purchase some couches from RTG less than 6 months I happened to be vacuuming and noticed thee leather on the love seat set was sagging, I then got concerned called a tech out, waited a month for one to even come out, come to find out the tech car looked at couch and was suppose to take pictures to upload for the customer service folks , I then get a call back stating they weren’t fixing it as I ask why they didn’t have a proper reason . So I call them again to ask them again for the reason the representative states the tech didn’t even upload the photos.
So basically they didn’t have any evidence of the couches for the response to have been no , later on we open the couch to see what’s the issues and see the photos below , mind you we don’t have kids and it’s our first time as home buyers . Can’t believe our first experience with them was this mind you we spent 2000 on them. I’ve called multiple times and no one ever calls back all I get is for me send them pictures for one that should have been the technicians job , I’ve been getting the run around for at least a month now just can’t believe his defective it looks for it to even be less than a year.
Poor quality at its finest . No one ever responds
Product or Service Mentioned: Furniture Set.
Reason of review: Damaged or defective.
Monetary Loss: $420.
Preferred solution: Replace the couch .
I didn't like: No resolution offered.