Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

We ordered a bedroom set 3 weeks ago.Delivery date set for May 18th.

Delivery time set for the 1pm to 5 pm time frame. Called customer service 3 times after 5 pm and was informed that the delivery driver was delayed. Told the delivery would be before 9 pm. Called the store to complain and was given excuses for their poor service.

Told them to cancel our order and refund us our money and they refused. now past 9 pm and still no phone call or delivery.

Home all moved around and will have to put back together.Worst major purchasing experience EVER!!!

Review about: Delivery Service.

Reason of review: Problem with delivery.

Had an Experience with Rooms To Go?

Write a review


Terms of Service
Post Comment

I’m disappointed that you haven’t received the service you deserve! We’d love to help out in any way that we can, just shoot us an email with the details and order info to

Decatur, Georgia, United States #1340194

I could not believe the level of scripted ignorance on a customer service call with a RTG representative.I asked for a technician to do an inspection of our Cindy Crawford electric recliner sofa and chair but the representative repeated RTG does not service furniture that is no longer under warranty.

I then asked for a referral but I couldn't get a recommendation for repair.I won't make a major purchase from RTG ever again.

Fort Worth, Texas, United States #1337306

Exactly. Worst customer service EVER!

You May Also Like

Rooms To Go- Cindy Crawford Gianna Home Collection Rooms To Go "I purchased a set of the Gianna Cindy Crawford Home Collection sofas in October 2015. On May 2017, I called customer service because the stitches from the right upper part..." Read more Rooms To Go - Bonded leather is a joke Rooms To Go "After making my purchase a couple of years ago it a battle. Within the first year our couch started to peel. We in fact did purchase the insurance plan and..." Read more Rooms To Go - Sofa Review from Key West, Florida Rooms To Go "Will NEVER purchase RTG ever again! We have spent hours dealing with costumer service and getting passed around... worthless!! We bought our 3 piece leather set with power 3 years..." Read more Rooms To Go - Cindy Crawford Sofa Review Rooms To Go "Bought a table that came with 4 chairs had to purchase the other 2. Bought this in July of 2015 on the internet. Purchased a a brown leather recliner the..." Read more CAMPING WORLD CEO TRIED TO RUIN ME Camping World "South Florida RV Dealer Files lawsuit against Camping World for Fraud Civil Conspiracy, Theft of Trade secrets among other things. There is a thing called fair competition and I was..." Read more ONE WORLD VAN LINES - Had I known I would havve Run as fast as I could ONE WORLD VAN LINES "No interstate license at time of move. No proof of weight Cost increased over $1000 dollar Unlike the first report I would have been better off if they had cancelled...." Read more Stackcommerce Dealsandriodauthority Techdeals And Icollege - TechDeals,, bad products Stackcommerce Dealsandriodauthority Techdeals And Icollege "Supposed great deal offered for " Ultimate CompTIA+ Lifetime Certification Bundle " with life time access suite of 8 CompTIA products. It uses CompTIA like images in advertisement. Product is..." Read more Elon Property Management - Disgusting Dirty Place and they call them Upgraded???? Elon Property Management "Moved into an Elon property this month basically every time I walk in this place it just disgusts me first thing I do look for all the bugs in here..." Read more