West Palm Beach, Florida
Not resolved
1.0
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1 comment

I purchased the Brandon Heights bonded leather sectional and ottoman 4 years ago. Within 2 years it was beginning to fall apart.

The bonded leather began to separate and had pieces coming off of it, and the springs in the seat were jamming through the padding into the leather. I emailed Rooms 2 Go to see if they would do anything even though their policy is only for 1 year. They didn't even bother responding to me.

A couple months later I saw the same sofa at Goodwill in the exact same terrible shape as mine. I will never shop there again.

Reason of review: Bad quality.

Monetary Loss: $1100.

Preferred solution: Let the company propose a solution.

Rooms To Go Cons: Cust service or delivery people, Quality of product.

  • Rooms-to-go
  • Sofa Rooms To Go
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TellUsRTG
#1082348

Sorry to hear about this. Would you be able to send us your order info along with the above details and images of the furniture to Tellus@Roomstogo.com?