2 comments

DO NOT SPEND YOUR MONEY HERE!My pregnant wife and I recently purchased a $1700 bed and chest from Virginia's only location of Rooms To Go located in Glen Allen.We discussed with the salesman that we had a mattress already and he advised that due to the bed being a storage bed no box spring was needed.

GREAT!A few days later the installers arrived and began to assemble the bed, however they noticed something was missing. He advised that we accept the bed as incorrect and that Rooms To Go would call us within the hour to rectify the situation and ship the missing pieces out the next morning. We never recieved a phone call. The next morning we contact customer service and explained our dilemma.

They advised us to contact the store manager. After calling the store and getting a callback from the assistant manager we explained the problem. He told us the bed was missing two bunkie boards that we an additional $120. They would have to order them adn we would have to wait or we were welcome to purchase the display set at full price.

We were never told this by the salesman or the acting store manager at the time of the sale. We were assured several times that everything we needed was included with the set. We were told wrong by the salesman and manager. Do you think we would get an apology at least or recognition of there mistake?

NO! He said he would not recognize any wrongdoing or apologize because unless we purchased the mattress from Rooms To Go then they weren't required to explain what else would be needed to fully assemble the bed. He offered two choices return the merchandise or buy the extra pieces.We have never received such a low level of service from any reputable merchant.

There was no empathy or recognition of responsibility whatsoever.$1700 may not be alot of money to a big company but this bottom of the barrel reaction to our concern just cost them a potential lifetime customer.DO YOURSELF A FAVOR AND DO NOT SUPPORT THIS COMPANY

Monetary Loss: $1900.

Had an Experience with Rooms To Go?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Brandon_RTG
#632184

I’m surprised to hear about the problem you have had and are experiencing with your purchase.This certainly is not something that we expect any of our customer’s to go through, let alone to receive the service that you described.

We realize that you rely on the expertise of the sales person to provide you with all this information, so we apologize that they did not. The bunkie boards are an extra cost, however if you are interested in buying them, we will deliver them for free.

If you are seeking an inexpensive alternative, MDF boards can also be located at your local home improvement store and provide the same support.If you could send us an email with the details along with your order info to Tellus@Roomstogo.com, we would love to take a look over your account to see what is going on and what we can do to get this taken care of for you as best as possible.

Anonymous
Punta Gorda, Florida, United States #632154

AND I HAVE TOLD ALL MY FRIEND IN FLORIDA AS WELL...I EVEN POSTED IT PUBLIC ON MY FACE BOOK PAGE.....THIS COMPANYS ACTUALLY DESERVES TO GO OUT OF BUSINESS....SHOPE ELSEWHERE PEOPLE......I URGE YOU TO BOYCOTT THIS STORE AND TO TELL ALL YOUR FRIENDS TO TELL THIER FRIENDS......

You May Also Like

Rooms To Go - Sofa Review from Tampa, Florida Rooms To Go "We purchased a leather sofa and love seat we were told it was leather, spent well over $3000.00 they are now terrible the leather is peeling off, it started in..." Read more Horrific LIARS AT ROOMS TO GO Rooms To Go "MY LEATHER SOFA'S ARE PEELING AND CRACKING AND CAUSE MY SON TO GET SICK AND ROOMS TO GO OFFERED ME A FULL CREDIT FOR RE SELECTION AND NOW A COUPLE..." Read more Rooms To Go - They blocked me on Facebook Rooms To Go "Because I put the conversation between me and tellus@roomstogo.comHere is is.... Last year the bonded leather started sloughing off, pealing like a bad sun burn. Sent the pictures to them,..." Read more Rooms To Go - Shipping Service Review Rooms To Go "Terrible customer service. No one cares!!!!! My husband took off so that he could be here for the delivery of our kids bunk bed. When the delivery guys arrived and..." Read more Mattress Firm - Great salesman, lousy mattresses Mattress Firm "Phil Hudson, the manager of the Plymouth, MA Mattress Firm, has been wonderful and solicitously professional, trying his best to get me not only a good deal but a good..." Read more Yourswigs - BUYERS PLEASE, PLEASE BEWARE!!!!! Yourswigs "I looked on Yourswigs website and found the wig below that says "Sale". The wig was just what I was looking for. There website said Human Hair and the cost..." Read more Ideal Image - TATTOO LASER REMOVAL Ideal Image "Had a consultation with a girl at the Willow grove location in PA to have a small tattoo removed with a Picosure laser. She assured me that 6 treatments is..." Read more Stackcommerce Dealsandriodauthority Techdeals And Icollege - TechDeals, https://deals.androidauthority.com/, bad products Stackcommerce Dealsandriodauthority Techdeals And Icollege "Supposed great deal offered for " Ultimate CompTIA+ Lifetime Certification Bundle " with life time access suite of 8 CompTIA products. It uses CompTIA like images in advertisement. Product is..." Read more