Not resolved

Ridiculous.First, I get an email 11 days after my order was placed (on a Friday) saying that they cannot verify my address thru my credit card company.

So, immediately, I call to get it straight because delivery was set for the following Wednesday. The "verification" department wasn't there & I was promised a call THAT DAY. Never called. I called back around 5:30 & was told that I lost my delivery date, the verification department was gone, and I would have to wait until Monday.

I had movers scheduled to move mine & my daughters beds out of the house that Sunday & arrangements made to stay with a friend for those 3 nights. I didn't know what to do. I didn't want to loose the $100 deposit I had already paid the movers. So they moved my stuff.

I thought it was only fair that Rooms To Go either get the furniture there on Wednesday or issue a refund for the delivery charge so we could afford a hotel in the meantime & also to cover the time I took off work for the delivery that I was going to have to take a 2nd time. They refused. I was called a liar. I was told they would rather issue a refund for the $3,400 I spend than credit me $200.

Every Time I spoke with them I was very polite other than when I was called a liar. So, I cancelled my order. This was on Feb. 20th.

It is now March 1st. I still have not received a refund. My daughter and I are sleeping on the floor. I've called and they tell me the refund was issued on such and such date, then I call back & they tell me a different date.

11 days with no refund. I can't order new furniture without it.

They were so rude, I will NEVER EVER shop there again and DO NOT recommend it to ANYONE for ANY REASON.They DO NOT CARE about their customers.

Had an Experience with Rooms To Go?

Write a review


Terms of Service
Post Comment

WOW - I was thinking about purchasing furniture here. Glad I waited a day. Not only do all these complaints concern me, but these weak responses from Rooms To Go are even more disconcerting.


I believe that I recall your email, but cannot find it at this time. I was under the impression that the credit was being provided back towards your account. If there is any that we could do or reinvestigate the situation, please feel free to email us with the details again.

You May Also Like

Rooms To Go - Bonded leather is a joke Rooms To Go "After making my purchase a couple of years ago it a battle. Within the first year our couch started to peel. We in fact did purchase the insurance plan and..." Read more Rooms To Go - The worse customer service I have ever experienced! Rooms To Go "I purchased thousands of dollars of furniture and financed much of it at 0%. Sounds good...I have a few years to pay back $5,000.00,HOWEVER, I was not only over charged..." Read more Rooms To Go - Shipping Service Review Rooms To Go "Terrible customer service. No one cares!!!!! My husband took off so that he could be here for the delivery of our kids bunk bed. When the delivery guys arrived and..." Read more Bench/Ottoman leather peeling after light use and no help from Rooms To Go Rooms To Go "I purchased a ottoman/bench from Rooms To Go about 2 years ago. It was supposed to be real genuine leather. A few months ago I began to notice flaking in..." Read more Similitudeinc Dot Com - BTC ADDER SOFTWARE THAT IS WORKING FOR ME IN 2017 Similitudeinc Dot Com "I want to share my experience with what is called money adder software. I earlier came across Paypal adder in 2013 and lost several thousands of dollars buying different ones..." Read more Mattress Firm - Great salesman, lousy mattresses Mattress Firm "Phil Hudson, the manager of the Plymouth, MA Mattress Firm, has been wonderful and solicitously professional, trying his best to get me not only a good deal but a good..." Read more ONE WORLD VAN LINES - Had I known I would havve Run as fast as I could ONE WORLD VAN LINES "No interstate license at time of move. No proof of weight Cost increased over $1000 dollar Unlike the first report I would have been better off if they had cancelled...." Read more When Best Buy delivery is SO bad, you take your money to Sears Best Buy "Last week of August 2017 to September 18 2017 . Boyfriend and I go to best buy to purchase a refrigerator, given that our fridge is dead and only the..." Read more