Ridiculous. First, I get an email 11 days after my order was placed (on a Friday) saying that they cannot verify my address thru my credit card company.
So, immediately, I call to get it straight because delivery was set for the following Wednesday. The "verification" department wasn't there & I was promised a call THAT DAY. Never called. I called back around 5:30 & was told that I lost my delivery date, the verification department was gone, and I would have to wait until Monday.
I had movers scheduled to move mine & my daughters beds out of the house that Sunday & arrangements made to stay with a friend for those 3 nights. I didn't know what to do. I didn't want to loose the $100 deposit I had already paid the movers. So they moved my stuff.
I thought it was only fair that Rooms To Go either get the furniture there on Wednesday or issue a refund for the delivery charge so we could afford a hotel in the meantime & also to cover the time I took off work for the delivery that I was going to have to take a 2nd time. They refused. I was called a liar. I was told they would rather issue a refund for the $3,400 I spend than credit me $200.
Every Time I spoke with them I was very polite other than when I was called a liar. So, I cancelled my order. This was on Feb. 20th.
It is now March 1st. I still have not received a refund. My daughter and I are sleeping on the floor. I've called and they tell me the refund was issued on such and such date, then I call back & they tell me a different date.
11 days with no refund. I can't order new furniture without it.
They were so rude, I will NEVER EVER shop there again and DO NOT recommend it to ANYONE for ANY REASON. They DO NOT CARE about their customers.